Communication Skills, Computer Maintenance, Customer Relations, Customer Satisfaction, Detail Oriented, Develop and Maintain Customers, Healthcare, Hospital, Interpersonal Skills, Operations Management, Presentation/Verbal Skills, Procurement Planning, Project/Program Management, Revenue Growth, Sales Management, Sales Prospecting, Staff Training, Strategic Planning, Up-Selling, Writing Skills
Title: Account Manager
Summary of position:
Responsible for Account Management with the implementation and maintenance of key accounts. Project work typically includes working with key stakeholders in hospital enterprises to ensure the project's success. Day to day activities will include the maintenance of hardware within a hospital, working with hospital staff to ensure customer satisfaction, and exploring additional growth opportunities .
About Intelligent Locations.io:
Founded in 2015, Intelligent Location.io works to solve operational inefficiencies by creating accurate and reliable tracking of people, equipment, environmental conditions, and more. This tracking provides insight into the utilization and data flow of assets, which can be used to guide future purchasing and strategic planning.
Duties and Responsibilities:
- Act as Project Lead when implementing RTLS hardware at accounts
- Identify new revenue generating opportunities
- Complete trainings with staff and act as a resource if any questions/concerns come up
- Act as the primary point of contact between customer staff and the IL.io team
- Work with hospital staff to ensure solution is operating at full functionality
- Execute ongoing maintenance on-site to hospital staff should any issues arise
- Explore opportunities within the health network to upsell additional features
- Relay information on Account's health to internal IL.io Senior level staff
Qualifications:
- 3-6 years of proven experience working in a customer success or account management role. Healthcare related and bachelor's degree is preferred
- Strong operational/project management background
- Demonstrated ability to work with key stakeholders
- Attention to detail oriented with strong interpersonal, written, and verbal communication skills
- Diligent communicator with deep desire for personal growth'