Account Manager

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Account Manager

About the Role

Are you passionate about building strong customer relationships and driving business growth through technology?

At SoftwareOne, we help organizations maximize the value of their technology investments through solutions and services across Cloud, Data & AI, Security, Digital Workplace, and Managed Services.

We are looking for an Account Manager to join our team in Puerto Rico and take ownership of a portfolio of customers, acting as a trusted business partner while identifying opportunities for growth, expansion, and long-term partnership.

In this role, you will combine relationship management, strategic account planning, and consultative selling to understand customer priorities and connect them with the right SoftwareOne solutions.

What You'll Do

• Build and maintain trusted relationships with key customer stakeholders, including executive-level contacts, while acting as the primary business contact for assigned accounts.
• Develop and execute strategic account plans focused on customer growth, retention, expansion, and long-term partnership.
• Identify, qualify, and close new business opportunities, including cross-sell and upsell opportunities across SoftwareOne's multivendor portfolio.
• Manage the full sales cycle, including prospecting, opportunity development, proposals, presentations, negotiations, closing, and transition to delivery.
• Maintain a healthy pipeline and accurate forecasting while collaborating with Presales, Solution Architects, Customer Success, Delivery, and Vendor Alliance teams to deliver customer outcomes.

What we need to see from you

• Bachelor's degree in Business, Information Technology, Engineering, or a related field.
• Experience selling IT solutions, including cloud services, software licensing, managed services, or professional services.
• Strong consultative selling, negotiation, presentation, and communication skills.
• Proficiency in CRM, pipeline management, sales forecasting, and opportunity management.
• Experience with Microsoft technologies and solutions, particularly Azure, Microsoft 365, Data & AI, Security, or Modern Work, is preferred.
• Experience with multivendor technology solutions, including Microsoft, AWS, Google Cloud, or other technology partners, is an advantage.
• Relevant Microsoft, AWS, Google Cloud, or other technology certifications are considered a plus.

Why join our team?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart:

• Comprehensive health and well-being
• Continuous learning and career development
• Performance-based incentives and employee share participation
• Flexible and hybrid work models
• Engagement in global projects

Job Function

Sales

Accommodations

Job Family

Provides assistance and technical guidance to client end-users to ensure the smooth functioning of information technology systems. Address and resolve issues related to hardware, software, networks, and other IT components. Respond to user queries, troubleshooting problems, and providing timely solutions to technical issues. Includes tasks such as resolving software glitches, assisting with hardware malfunctions, configuring devices, and offering guidance on IT best practices.

Career Level

• Requires in-depth knowledge and experience
• Uses best practices and knowledge of internal or external business issues to improve products or services
• Solves new and complex problems
• Works independently, receives minimal guidance
• Acts as a resource for colleagues with less experience
• May lead projects