Account Manager

Benefits:

401(k)

401(k) matching

Employee discounts

Health insurance

Paid time off

Training & development

Location: 10700 Hammerly Blvd. Ste 115, Houston, TX 77043

Reports To: Sales Manager

Employment Type: Full-Time | Hourly

Who We Are

At AlphaGraphics West Houston, we're not just a print shop — we're a creative solutions powerhouse. We partner with businesses of all sizes to bring their ideas to life through print, signage, marketing, promotional products, and more. We take pride in our quality, our people, and our commitment to creating an exceptional customer experience, every single time.

We're building a strong foundation using EOS (Entrepreneurial Operating System) — a system that brings clarity, accountability, and focus to everything we do. Whether it's how we set goals, run meetings, or make decisions, EOS is helping us grow the right way, with the right people in the right seats.

What You'll Do As an Account Manager at AlphaGraphics, your primary role will be to increase the center's inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center's sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities:

Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing

Maintains a professional appearance

Ensure all clients have a positive customer experience

Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)

Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities

Captures customer's specifics using “Job Analysis” questions

Asks probing questions

Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up

Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy

Routinely resolves customer inquiries and complaints

Displays necessary mastery of MIS tools to create and estimate customer projects effectively.

Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

Assists in updating the mailing list database

Assists sales rep functions and inside production when requested

Follows up and manages Inbound Leads

Follows up on targeted direct mail or local Shop mailings

Keep customers informed regarding their job's progress through the production process

Shows proficiency in regular use of CRM tools

Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

Account Management experience is preferred but not required

2 Years of the printing industry is preferred

Knowledge of prepress requirements a plus

Possesses a solid knowledge of MIS systems (PrintSmith Vision experience a plus) and order entry processes

Handles all communications with customers in a professional and respectful manner

Strong analytical skills (break projects into steps or sets)

Excellent writing and verbal skills

Professional appearance and decorum

Strong organizational and time-management skills

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.