What are the top 3-5 skills requirements should this person have?
3+ years of experience in account management, client services, marketing, communications, or digital project delivery, preferably within the pharmaceutical, biotechnology, healthcare, or another regulated industry. Website experience is required.
Proven ability to build and maintain strong client relationships, serving as a trusted day-to-day contact and ensuring client needs, expectations, and priorities are clearly understood and addressed.
Excellent communication and presentation skills, with the ability to communicate complex project details, timelines, risks, recommendations, and regulatory considerations clearly to both clients and internal teams.
Experience managing client communications and expectations across multiple stakeholders, including account, creative, development, editorial, medical, legal, regulatory, and compliance.
Strong understanding of website update and production workflows, including requirements gathering, content development, Medical, Legal, and Regulatory (MLR) review, approvals, quality assurance, launch, and post-launch support.
Working knowledge of pharmaceutical website requirements, including promotional and non-promotional content, approved claims, fair balance, references, mandatory safety information, product labeling, and appropriate escalation of compliance concerns.
Strong organizational, problem-solving, and project-management skills, with the ability to manage multiple client requests, timelines, review cycles, approvals, competing priorities, and project documentation accurately and efficiently.
3.What are the top 3-5 skills requirements that would be nice to have-but not required?
Familiarity with Medical, Legal, and Regulatory review platforms and processes, including tools such as Veeva Vault PromoMats or comparable systems.
Familiarity with pharmacovigilance processes for digital channels, including the appropriate handling and escalation of adverse events, product complaints, and medical inquiries.
Familiarity with content management systems, web publishing tools, digital project-management platforms, and website update processes.
Basic understanding of web technologies and digital marketing, including HTML, CSS, responsive design, accessibility, analytics, SEO, GEO, tagging, and digital measurement within a regulated environment.
Job Description
Digital Account Manager II Ad Agency -- Contract
PRIMARY FUNCTION / PRIMARY GOALS / OBJECTIVES
The Digital Account Manager II serves as the liaison between the Ad Agency and their assigned accounts. They are responsible for managing the day-to-day relationships across the Agency, working in partnership with cross-functional teams, account leadership, creative staff and external resources/suppliers. The position leads the production of digital assets, as well as strategic planning for cross-functional teams to meet their business objectives.
KNOWLEDGE / SKILLS
In-depth understanding of digital tactical development with the ability to provide guidance to cross-functional teams for how best to implement digital projects including, but not limited to, interactive visual aids, emails, banner ads, websites, mobile applications, portals, etc.
Website experience is required.
Functional knowledge of Digital marketing platforms.
Recommend digital tactics that align with the strategy and goals of the brand.
Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, content creation/development, necessary approvals, production and archiving.
Review creative development throughout the project lifecycle to ensure specifications, client expectations, budgets, timelines, etc. are being adhered to.
In-depth understanding of how to gather and document digital project requirements, working cohesively with Agency team members to ensure best-in-class execution.
Collaborate effectively in a matrixed environment with assigned accounts, external agencies and consultants, Business Technology Solutions (BTS), Medical/Regulatory/Legal (MRL).
Maintain knowledge of guidelines including, but not limited to, branding, promotional material development, material review process, and corporate compliance.
Demonstrate critical creative thinking and problem-solving skills.
Display clear and concise written and verbal communication skills.
Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload.
Lead, or assist in, the development of annual scope documents and annual forecasting.
Demonstrate leadership in conflict resolution to facilitate effective outcomes.
PROJECT/PROCESS MANAGEMENT
Assist with A level projects and manage B and C level projects within assigned business group.
Attend client meetings, serving as a key point of contact to ensure key information is quickly communicated to all stakeholders involved.
Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget.
Act as the digital lead for assigned business group.
Manage or assist in the creation of project estimates and timelines.
Assist with billing and ensure billing is completed on schedule.
Track time daily.
Possess ability to work in a high-volume, rapidly paced environment.
ACCOUNTABILITY / SCOPE
Reports onsite to Ad Agency Group Account Supervisor, Digital.
Partners with creative team and project manager on project initiatives.
Adherence to all company-wide financial policies.
QUALIFICATIONS
Bachelor s degree required.
3-6 years of ad agency account management experience required.
Pharmaceutical industry and/or digital experience a plus.
Excellent communications skills: verbal, presentation, written.
High energy, positive, organized individual who is comfortable in a high-visibility role.
Ability to manage high volume project scope in a fast-paced creative environment.
Great collaborator with ability to focus on the small details.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.