Job Description
Overview
The Account Manager is responsible for overseeing janitorial operations across assigned client locations, ensuring service quality, customer satisfaction, employee performance, and contract compliance. This role serves as the primary point of contact for clients and is responsible for managing staffing, budgets, safety initiatives, quality control programs, and operational performance to meet and exceed customer expectations.
Compensation: $55,000.00 - $65,000.00 annual salary (DOE)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
ABM Employee Benefits: Staff & Mgmt
Responsibilities
- Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction and contract retention.
- Serve as the primary point of contact for all client service requests, concerns, and operational issues.
- Manage day-to-day janitorial operations across assigned accounts.
- Recruit, train, coach, and supervise janitorial supervisors and frontline team members.
- Conduct regular facility inspections to ensure quality standards and service level agreements (SLAs) are met.
- Monitor staffing levels and coordinate hiring efforts to maintain proper coverage.
- Manage labor, supply, and operating expenses to meet budget objectives.
- Ensure compliance with company policies, client requirements, and safety regulations.
- Investigate and resolve employee relations issues, customer complaints, and operational challenges promptly.
- Maintain accurate records related to payroll, scheduling, attendance, performance management, and safety incidents.
- Conduct customer business reviews and provide operational updates as needed.
- Identify opportunities for process improvements and additional service offerings.
- Collaborate with internal departments including Human Resources, Talent Acquisition, Payroll, Safety, and Operations.
Qualifications
- High school diploma or GED required; additional education, certifications, or relevant training in facilities management, business, or a related field preferred.
- 3+ years of management experience in janitorial services, facilities management, environmental services, or a related field.
- Proven experience managing multiple locations, client relationships, and large teams.
- Strong leadership, communication, and problem-solving skills.
- Experience with budgeting, labor management, and operational reporting.
- Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
- Valid driver's license and reliable transportation.
Numbers & Facts
| Location | Amarillo, TX |
| Industry | Business Services - Other |
| Salary | $55,000–$65,000 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1909 |
| Website | http://www.abm.com/ |
About Company
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)
Skills
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