Our client is seeking a customer-focused Account Manager to help grow and retain existing shipper relationships within their freight brokerage division. This is a farmer-style role ideal for someone who excels at nurturing client relationships, identifying new opportunities within existing accounts, and re-engaging older or inactive customers that have untapped potential.
The right candidate will combine operational know-how with a consultative sales mindset, working closely with customers and internal carrier teams to deliver exceptional service, competitive pricing, and sustainable growth.
Key Responsibilities
Grow wallet share with assigned accounts by identifying additional lanes, modes, or service opportunities.
Reignite older or dormant customers by re-establishing relationships, understanding current shipping needs, and positioning our value proposition.
Act as the primary point of contact for day-to-day communication, load tendering, and issue resolution for assigned clients.
Partner with Carrier Sales and Operations to ensure on-time delivery, margin protection, and customer satisfaction.
Develop and execute account growth plans, including quarterly business reviews and performance metrics.
Maintain detailed account activity in CRM (e.g., HubSpot, Salesforce) to track volume, margin, and engagement levels.
Provide accurate rate quotes and assist with spot pricing opportunities to maximize revenue and service consistency.
Collaborate with leadership to establish competitive pricing and service strategies for assigned accounts.
Stay current on market trends, capacity changes, and competitive pricing to proactively communicate opportunities and risks to customers.
Qualifications
3-5+ years of experience in freight brokerage, 3PL, or logistics account management.
Proven success in growing existing business and managing key relationships.
Strong understanding of Truckload, LTL, and Managed Transportation markets Excellent communication and relationship-building skills with both customers and internal teams.
Highly organized and detail-oriented, with a proactive approach to problem-solving.
Comfortable working in a fast-paced, high-transaction environment.
Proficiency in TMS platforms (e.g., McLeod, Ascend TMS, Mercury Gate) and CRM systems.
Self-motivated, accountable, and team-oriented.
Why Join Us
Work with an experienced team that values integrity, transparency, and performance.
Access to the tools and support you need to succeed operational, carrier, and executive backing.
Competitive compensation with real upside for results.
Collaborative, entrepreneurial culture where your impact is visible and rewarded.