Account Manager

The Role

\n

 At Trabon, our Account Managers are trusted partners to some of the most recognizable multi-unit restaurant and retail brands in the country. This role serves as the primary point of contact for assigned national accounts - cultivating the relationship, guiding execution, and ensuring every program is delivered with precision, consistency, and care.

\n

 

\n

You’ll work cross-functionally to bring complex, multi-location programs to life, blending strong communication, detailed project management, and a deep understanding of our print production, logistics, and technology capabilities.

\n

\n

*This is an entry-level to mid-level position, and the salary is commensurate with an entry-level role*

\n

 

\n

What You’ll Do

\n

• Act as the primary day-to-day contact for assigned multi-unit restaurant and retail brands, driving client satisfaction, retention, and long-term partnership

\n

• Manage the end-to-end execution of printed and digital products, from initial data collection through final delivery

\n

• Organize and validate program details to ensure flawless execution across all brand deployments

\n

• Build trusted relationships with brand stakeholders through clear, proactive, and responsive communication

\n

• Collaborate with internal teams - including estimating, software development, prepress, pressroom, bindery, warehouse, and shipping—to deliver on timelines and expectations

\n

• Lead project planning with internal stakeholders to meet or exceed client goals

\n

• Perform multi-stage quality control, including proof reviews, production approvals, data accuracy, and other misc. fact-checking

\n

• Prepare accurate invoicing for all chargeable products and services

\n

• Follow established workflows and processes, providing clear instructions to internal teams to keep projects moving smoothly

\n

• Maintain an ultra-responsive mindset for both client and internal communications

\n

 

\n

What You Bring

\n

• Bachelor’s degree preferred

\n

• Strong computer proficiency, including Excel, Outlook, Word, and Adobe Professional

\n

• Prior customer service or account management experience preferred

\n

• Excellent written and verbal communication skills

\n

• Strong attention to detail with the ability to analyze issues and solve problems efficiently

\n

• Comfortable learning, understanding, and confidently articulating Trabon’s proprietary software solutions

\n

• Ability to manage multiple projects in a fast-paced, deadline-driven environment

\n

\n

Work Environment

\n

• Full-time position

\n

• In-office attendance is expected initially for training, potential for long-term hybrid flexibility 

\n

• Office is located in Kansas City, MO 64131

\n

 

\n

Benefits & Perks

\n

• 401(k) with company match

\n

• Health, dental, and vision insurance

\n

• Health Savings Account (HSA)

\n

• Life and disability insurance

\n

• Paid time off

\n

 

\n

\n

Why Trabon

\n

 

\n

Trabon is where big-brand complexity meets smart execution. We help multi-location brands scale with confidence, powered by a team that collaborates, solves fast, and genuinely enjoys doing great work together.

\n

 

\n

Trabon is an Equal Opportunity Employer and is proud to foster a diverse and inclusive workplace