Account Manager

Account Manager (Client Success + Growth)

Location: Knoxville, TN
Company: IG (Info-Graphics)

About IG

At IG, we turn complex ideas into clear, compelling visual experiences.

We’re a technical content and design agency specializing in:

• 3D product visualization & rendering

• Animation & motion design

• Interactive 3D experiences

• Instructional design & training content

Our clients are manufacturers, engineers, and product-driven companies who need to communicate clearly—whether that’s to sell, train, or scale.

If you enjoy working at the intersection of creativity, technology, and real-world problem solving, you’ll fit in well here.

The Role

We’re looking for a proactive, client-first Account Manager who can own relationships, drive projects forward, and uncover growth opportunities.

This is not a passive account role.

You’ll act as the bridge between our clients and our internal team—ensuring projects run smoothly and identifying where we can create more value.

Rough split:

• 80% Client success + project leadership

• 20% Growth (expansion + new opportunities)

What You’ll Do

Client Leadership & Project Delivery (Core Focus)

• Serve as the primary point of contact for assigned clients

• Build trusted relationships by deeply understanding client goals, products, and challenges

• Lead projects from kickoff through delivery—keeping scope, timelines, and quality on track

• Translate client needs into clear direction for creative and production teams

• Run client meetings, presentations, and reviews with confidence

• Proactively identify risks and solve problems before they escalate

• Ensure every deliverable meets IG’s standard for clarity, quality, and impact

Growth & Account Expansion

• Identify opportunities to expand existing accounts (new use cases, new teams, new initiatives)

• Spot gaps where IG’s capabilities can improve client outcomes (sales, training, marketing)

• Support development of proposals, scopes, and presentations

• Contribute to building a pipeline of new opportunities through relationships and outreach

What We’re Looking For

• 3–7+ years in account management, client services, or project management (agency or technical environment preferred)

• Strong ability to manage multiple projects and stakeholders simultaneously

• Excellent communication skills—you can simplify complex ideas and lead conversations with confidence

• Experience working with creative, technical, or production teams

• Commercial awareness—you naturally look for ways to grow accounts, not just maintain them

• Organized, detail-oriented, and proactive (you don’t wait to be told what to do)

• Comfortable in a fast-paced, evolving environment

Bonus if you have:

• Experience with 3D, animation, technical products, or industrial clients

• Familiarity with project management or CRM tools

• Background in marketing, engineering, or technical communications

Why IG

• Work on high-impact, visually driven projects for real-world industries

• Be part of a team that values clarity, creativity, and execution

• Direct exposure to clients and meaningful influence on outcomes

• Opportunity to grow into more senior client leadership or strategy roles

What We Offer

• Competitive salary + performance-based incentives

• Health, dental, and vision insurance

• Flexible work environment (hybrid options)

• Clear path for professional growth

• A collaborative, no-ego team culture

Who This Role Is Great For

Someone who:

• Likes owning outcomes—not just tasks

• Enjoys building relationships and making things happen

• Can balance structure with adaptability

• Wants to be part of a growing, specialized agency doing meaningful work