Benefits:- Company car
- Competitive salary
- Paid time off
ACCOUNT MANAGER - LANDSCAPE OPERATIONS Build client relationships. Lead teams. Drive account performance.
Join U.S. Lawns and help us deliver exceptional service while building strong customer relationships and successful teams.
Pre-Interview Assessment: Applicants are required to complete a brief Culture Index assessment as part of the application process. Please complete the assessment using the link.
https://surveys.cultureindex.com/s/3a73460000
U.S. Lawns is looking for a motivated, organized, and customer-focused
Account Manager to oversee a portfolio of commercial landscape maintenance accounts. This position is responsible for building strong client relationships, managing field employees, maintaining account profitability, and ensuring our customers receive consistent, high-quality service.
The ideal candidate is a strong communicator and problem solver who can balance customer service, employee management, scheduling, budgeting, and sales opportunities.
Essential Duties & Responsibilities
Other duties may also be assigned.
Client Management
- Serve as the day-to-day point of contact for assigned clients.
- Respond promptly and professionally to client requests, questions, and concerns.
- Build and maintain strong, long-term customer relationships.
- Conduct property visits and follow up with clients to ensure satisfaction.
- Identify service concerns and coordinate appropriate solutions.
Employee Management
- Hire, train, and develop field employees.
- Evaluate Crew Leader performance and provide ongoing coaching and feedback.
- Communicate expectations and performance concerns between the office and field teams.
- Implement and follow company disciplinary policies and procedures.
- Promote a positive, professional, and accountable team environment.
- Maintain strong employee morale and engagement.
Safety Management
- Implement and conduct required safety meetings.
- Participate in new-hire training and help ensure employees understand company safety expectations.
- Promote safe work practices and compliance with company policies and procedures.
Marketing & Sales Management
- Measure properties and gather information needed to prepare proposals.
- Identify additional service and enhancement opportunities within assigned accounts.
- Develop and present enhancement proposals to clients.
- Coordinate and implement job start-ups with Crew Leaders.
- Build strong relationships with clients to identify opportunities for account growth.
Field & Account Management
- Establish, implement, and manage labor and material budgets for assigned accounts.
- Schedule daily routes and ensure new jobs are added in the proper order.
- Monitor account performance and make adjustments as needed to maintain efficiency and profitability.
- Conduct regular property inspections to ensure work is being completed to company and client standards.
- Work closely with Crew Leaders to address operational issues and maintain service quality.
- Coordinate communication between clients, field employees, and the office.
Administrative Responsibilities
- Maintain accurate account and employee records.
- Review timesheets and assist with payroll-related questions or corrections.
- Assist with billing coordination and resolving account-related issues.
- Track labor, materials, and other account expenses.
- Communicate regularly with management regarding account performance, staffing, customer concerns, and opportunities.
What We're Looking For
- Previous experience in landscape management, construction, property services, or a related field preferred. - ONE YEAR EXPERIENCE REQUIRED.
- Previous leadership, supervisory, customer service, or account management experience.
- Strong communication and interpersonal skills.
- Excellent organization and time-management skills.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Comfortable communicating with customers, employees, and management.
- Professional appearance and demeanor.
- Valid driver's license and clean driving record.
- Ability to work independently while also functioning as part of a team.
- Willingness to work outdoors and visit customer properties as needed.
Physical & Work Requirements
- Minimum of 1 year of experience in landscape management, construction, property services, account management, or a related field.
- Ability to work outdoors in varying weather conditions.
- Frequent driving and walking on commercial properties.
- Ability to occasionally lift up to 60 lbs.
- Ability to inspect properties and interact with field crews as needed.
By using this site, you acknowledge that if you are offered employment, your sole and exclusive employer is the local franchised business that hired you, not U.S. Lawns. U.S. Lawns does not participate in any local employment decisions or practices within its franchised businesses. Each franchise is independently owned and operated.