Account Manager

A Day in the Life: Account Manager - Exploring Graphics (Las Vegas)

About the Role

At Exploring Graphics, a division of Exploring, LLC, every project is unique. As an Account Manager, you are the primary point of contact for your clients, responsible for managing projects from concept through final installation. You serve as the bridge between clients, sales, design, production, shipping, and installation teams, ensuring every project is delivered on time, within budget, and to the highest quality standards.

This is a fast-paced, customer-focused position that requires strong organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.

Starting Your Day

You begin your morning by reviewing project schedules, production updates, installation timelines, and customer communications. With several projects in different stages of production, you prioritize your workload and identify any issues that require immediate attention.

You check emails, review artwork approvals, monitor shipping schedules, and prepare for customer meetings. Every day starts with a clear understanding of what needs to happen to keep projects moving forward.

Building Customer Relationships

Throughout the day, you communicate with customers, exhibit houses, marketing teams, event coordinators, and internal departments to ensure everyone is aligned.

You answer questions, provide project updates, review specifications, coordinate schedules, and help customers navigate changes throughout the project lifecycle.

Success in this role is built on trust, responsiveness, and the ability to consistently exceed customer expectations.

Managing Projects

As projects move through production, you coordinate with:

• Graphic Production
• Print Operators
• Finishing
• Shipping & Logistics
• Installation Teams
• Purchasing
• Project Management
• Sales

You verify artwork approvals, review production schedules, coordinate freight, and ensure materials arrive where they need to be-on time and ready for installation.

Every detail matters because your planning directly impacts the success of customer events.

Problem Solving

Trade shows and events operate on strict deadlines. Priorities change quickly, and unexpected challenges can arise.

You proactively identify potential issues before they become problems, whether it's adjusting production schedules, expediting shipments, coordinating reprints, or communicating schedule changes with customers.

Your ability to stay organized and remain calm under pressure is one of your greatest strengths.

Collaboration

At Exploring Graphics, no one succeeds alone.

You work closely with production, operations, purchasing, logistics, installers, and sales to ensure projects are completed accurately and efficiently.

Daily communication and teamwork are essential to delivering exceptional customer experiences.

Business Growth

While providing outstanding customer service, you also look for opportunities to grow customer relationships.

You identify additional products and services that support your clients' marketing objectives and event needs while helping build long-term partnerships.

Wrapping Up

Before ending the day, you update project notes, document customer communications, confirm production milestones, and prepare for the next day's priorities.

You leave knowing your work helped create graphics, displays, exhibits, and branded environments that will be seen by thousands of people across the country.

What It Takes to Succeed

The ideal Account Manager possesses:

• Outstanding customer service and relationship-building skills
• Exceptional organizational and time management abilities
• Strong verbal and written communication skills
• Ability to manage multiple projects simultaneously
• Excellent problem-solving and decision-making skills
• High attention to detail
• Ability to work under tight deadlines
• Strong computer skills, including Microsoft Office and project management software
• Ability to interpret drawings, layouts, specifications, and production schedules
• Professional demeanor with both customers and internal teams
• Ability to work independently while collaborating effectively with cross-functional teams

Candidates Who Are Often Successful in This Role

Successful candidates frequently come from industries where customer service, project coordination, production scheduling, and deadline management are critical.

Examples include:

• Large Format Printing
• Trade Show and Exhibit Companies
• Sign Manufacturing
• Commercial Printing
• Marketing or Branding Agencies
• Event Management
• Experiential Marketing
• Exhibit Fabrication
• Graphics Production
• Promotional Products
• Interior Graphics or Environmental Graphics
• Construction Project Coordination
• Architectural Products
• Commercial Millwork
• Manufacturing Customer Service
• Logistics or Supply Chain Coordination

Individuals who have previously held positions such as:

• Account Manager
• Project Coordinator
• Project Manager
• Customer Success Manager
• Client Services Representative
• Production Coordinator
• Exhibit Coordinator
• Event Coordinator
• Sales Support Specialist
• Print Production Coordinator
• Operations Coordinator
• Installation Coordinator

often transition successfully into this role.

Preferred Qualifications

• Associate's or Bachelor's degree preferred, or equivalent work experience
• 3-5 years of experience in account management, project management, customer service, or production coordination
• Experience in large-format graphics, exhibits, signage, printing, or related manufacturing preferred
• Working knowledge of production processes and shipping logistics
• Experience with estimating, quoting, or project budgeting is a plus

Why Join Exploring Graphics?

Exploring Graphics is part of Exploring, LLC, an industry leader specializing in custom exhibits, large-format graphics, branded environments, fabrication, flooring, and event solutions nationwide.

We believe exceptional customer experiences begin with exceptional employees.

Our culture is built around:

• Customer First: Every decision begins with delivering outstanding service.
• Teamwork: Success comes through collaboration across departments.
• Ownership: We empower employees to make decisions and solve problems.
• Innovation: We continuously improve our processes and embrace new ideas.
• Growth: We invest in employee development and career advancement.
• Recognition: We celebrate employees who demonstrate our values and deliver exceptional results.

If you thrive in a fast-paced environment, enjoy building relationships, solving complex challenges, and seeing projects come to life, you'll find an exciting and rewarding career at Exploring Graphics.