We are able to hire within CT, FL, MN, NC, NJ, OH, TX.Mediate.ly is seeking an experienced Account Manager to serve as the primary strategic and day-to-day partner for assigned client accounts. This role owns client relationships, performance conversations, and growth initiatives, while acting as a critical bridge between client needs and internal teams.The Account Manager ensures accounts are not only well managed but continuously evolving and expanding through thoughtful digital media strategy, clear communication, and proactive opportunity identification.Current account ownership includes a higher education client (Digital) and a healthcare client, with additional accounts to be assigned as the business grows.MeasuresClient retention and satisfactionOrganic revenue growth within existing accountsQuality and effectiveness of client communication and performance reportingTimely delivery of plans, recommendations, and client deliverablesReports to: Account DirectorRESPONSIBILITIESAccount Ownership & Client PartnershipOwn assigned client accounts end to end, acting as the primary point of contactBuild and maintain strong, trusted client relationships through clear communication and strategic guidanceLead client meetings, performance reviews, and planning discussionsManage expectations, navigate complex or challenging conversations, and ensure long-term healthDigital Media & Performance OversightMaintain fluency across digital media channels including paid social, programmatic, search, display, etc.Review and analyze campaign performance data to provide meaningful, strategic insights and recommendationsPartner closely with internal teams to align execution with client goalsTranslate performance data into clear, actionable narratives for clientsGrowth & Revenue ExpansionIdentify and proactively present organic growth opportunities within existing accounts (e.g., expanded scope, new services, seasonal initiatives)Support revenue growth by deepening client engagements and expanding partnerships beyond maintenanceInternal Collaboration & OrganizationCoordinate timelines, deliverables, and priorities across internal teamsEnsure responsiveness, organization, and follow through in a fast-paced agency environmentMaintain accurate documentation, notes, and account recordsQUALIFICATIONS5–7 years of experience in account management, client services, or digital agency environmentsProven ability to earn trust, manage expectations, and act as a strategic partner—not just a liaisonStrong working knowledge of digital advertising channels and performance metrics, with the ability to discuss results strategically with clientsDemonstrated experience identifying and driving organic growth within existing accountsExceptional verbal and written communication abilitiesPreferred / Nice to Have:Strong organizational and time management skillsExperience working in a fast-paced agency environmentComfort managing multiple accounts and competing prioritiesKey CompetenciesClient Partnership & Trust BuildingStrategic CommunicationDigital Media AcumenPerformance Analysis & InsightGrowth & Opportunity IdentificationCross‑Functional CollaborationAccountability & Professional JudgmentThe PerksUnlimited PTOMedical, Dental, Vision, 401k plus matchAnnual performance bonus eligibilityOngoing training opportunitiesPlanned outings and team events (remote workers included)PHYSICAL DEMANDS AND WORK ENVIRONMENTProlonged periods of sitting at a desk and working on a computer.Occasional standing, walking, or lifting of office supplies (up to 10–20 lbs.)Frequent communication via phone, email, and video conferencing.Work is performed in a temperature-controlled office environment with standard lighting and noise levels.Position may require occasional travel to client siteCompensation RangeWe offer a competitive salary based on experience and qualifications. The compensation range for this position is $80,000 to $85,000 annually, with potential for bonuses, stock and additional benefits.EEO & Accessibility StatementMediate.ly is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require reasonable accommodation during the application or interview process, please contact ADArequests@digitalunited360.com.#J-18808-Ljbffr