Account Manager
JOB DESCRIPTION
Job Title: Account Manager
Direct Report: EVP
Department: Sales & Recruiting
Position: Full-time (Exempt)
Job Summary:
The Account Manager is an onsite role based out of Midland TX and surrounding area reporting to the EVP,
Global Business of the Corporation. The primary purpose of this position is to proactively manage and grow
relationships within our customers field staff and actively fulfill job vacancies for premier Clients in the Midland/Odessa TX and
surrounding areas. This role will play a vital part in serving our Premier Accounts by acting as a liaison between
Cenergy main office and the local client programs.
Roles & Responsibilities:
• Client relationship Management. Responsible for maintaining key relationships with major Client leads at all
levels of management while promoting opportunities for service expansion and deeper level of engagement.
• Expand existing major Client accounts and acquire new business through organic growth and stellar service.
• Collaborate across multiple departments and teams to drive Client success and field employee satisfaction.
• Clearly communicate the progress of monthly and quarterly Client program initiatives to the EVP and
Leadership team.
• Manage all aspects of Account Management including calling on active client accounts, job order
management, candidate submission, assignment, overseeing field/contract employee performance and
program initiatives.
• Maintain and update Client profiles affecting services, programs, hiring, training, and pricing. Go above what is
expected to provide exceptional support and service to Clients and field employees.
• Develop understanding of Client issues and opportunities to deliver high impact solutions including
forecasting for future programs and opportunities.
• Communicate and promote Client goals and represent the client and Cenergy interests to internal teams and
field employees.
• Verify all new procedures, program changes, and system modifications have been successfully
communicated and applied to impacted field employees and Client representatives. Conduct regular account
reviews with client to evaluate any changes in client's needs and upcoming initiatives.
• Provide guidance and monitor field staff on site at client programs and develop program support strategies
with Client including screening, interviewing, recruiting, on boarding, training, corrective action, performance
reviews, safety meeting leadership, event participation and off boarding initiatives.
• Source and recruit candidates when needed, oversee candidate success, and act as the direct contact for
major Client programs to assist them with the hiring process from start to finish.
• Responsible for promptly and accurately inputting all required client, candidate and employee information
and forms into database.
• Meet specific goals and objectives through account management, direct recruiting and collaboration with
additional Company recruiters nationwide.
• Facilitate and support client representatives and Cenergy main office by handling daily client issues, sales
reporting and fulfilling Client requests.
• Monitor and create reports to Clients based upon Employee data (hours worked, cost centers, job
completion, Overtime, hire and end dates, travel, per diem, training, etc.)
• Collaborate with the review and verification of contracts, purchase orders, statements of work, etc.
• Assist administrative team with the implementation of our Affirmative Action and Equal Opportunity
Employment programs.
• Assist with other departments as needed and required (Accounting, Sales, Recruitment, Onboarding) with
focus on promoting various skill and market verticals to current clients for expansion of services.
• Attend job fairs and marketing events as Cenergy local representative.
• Assist EVP with business reviews, presentations, and special projects.
• Perform additional duties as assigned.
Experience and Educational Background Description:
• BA Degree Preferred or combination of skills and experience to include 5+ years progressive responsibilities
in the following disciplines: Account Management, Full-Cycle Recruitment, Executive Administration, Sales
and client interaction/support, preferably within the Oil & Gas/Energy/Refinery industries.
• Thorough understanding of customer service, preferably in the staffing and/or services industry.
• Strong working knowledge of Microsoft Office; Superior analytical skills, ability to mine data and construct
metrics.
• Extremely detail oriented; Excellent written, verbal, organizational and interpersonal skills; Ability to work
independently, prioritize, multi-task, and perform effectively under pressure.
• High level of initiative and works well in a team environment; Plans and carries out responsibilities with
minimal direction. Curious, adaptable and willingness to learn are key behaviors for success.
• Understanding of federal and local labor regulations.
• Ability to work independently and maintain confidentiality in this role is a must.
• Experience working on cross functional projects, engaging closely with Sales, HR, Recruitment, Accounting,
and other departments.
• Ability to work under pressure while maintaining both perspective and professional demeanor.
• Solid familiarity with applicant tracking and HRIS systems.
• Possess a valid driver license and clean driving record and a serviceable vehicle suitable for business travel.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this
position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.