Account Manager - Midlevel

Position Summary:

Essential Duties & Responsibilities:

• Serve as primary point of contact for all client related matters.
• Manage multiple clients and prioritize tasks among those clients internally.
• Gather client business requirements and translate into cost estimates, proposals and specifications, engaging Professional Services as necessary.
• Run client status meetings and create detailed meeting minutes.
• Provide oversight, follow-up and measure success for implementing projects.
• Foster client partnerships to ensure joint alignment of short and long-term goals.
• Serve as an internal client advocate and coordinate day-to-day operational tasks and client interactions.
• Follow-through on all matters related to billing for client services.
• Provide client feedback to internal technical groups in relation to new products or services and improvements to existing products or services.
• Provide support for implementation and sales teams during new client engagements.
• Perform other duties or special projects as assigned.

Qualifications/Competencies:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.
• Compliance with all personnel policies.

Education, Experience and Technical Skills:

• Bachelor degree and/or a minimum of three years of work related experience in information systems, business, or life sciences.
• Strong background and experience in program/project management.
• Strong knowledge of data exchanges.
• Working knowledge of relational databases.
• Strong interpersonal skills and ability to work closely with cross-functional teams to achieve business and customer goals.
• Experience working and supporting a pharmaceutical sales organization strongly desired.
• Software development experience a plus.
• Required occasional travel, up to 10%.

Soft Skills:

• Self-directed, assertive, and able to work independently in a highly dynamic environment.
• Ability to balance effectively multiple priorities.
• Exceptional customer service and relationship building skills.
• Exceptional verbal communication skills.
• Excellence in written communications.
• Creative and flexible problem solving abilities in a changing work environment.
• Detail oriented and sound decision-making skills.
• Strong organizational and inter-group collaborative skills a must.