Marmon Utility LLC
As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
Reporting to the Inside Sales Manager, the Inside Sales Specialist is responsible for delivering outstanding customer support to assigned accounts while ensuring accurate and timely order processing. This role serves as a key point of contact between customers, Manufacturer Representatives, and internal business partners, helping drive customer satisfaction, operational excellence, and revenue growth through effective account management, problem resolution, and cross-functional collaboration.
Key Responsibilities:
- Serve as the primary contact for assigned Manufacturer Representatives and customer accounts, building strong relationships and ensuring a superior customer experience.
- Prepare and provide accurate product quotations, including pricing, lead times, terms and conditions, and delivery commitments.
- Process customer purchase orders and enter sales orders accurately while ensuring compliance with company pricing, credit, and operational requirements.
- Respond promptly to customer and internal inquiries regarding product availability, pricing, promotions, order status, shipment tracking, and delivery schedules.
- Manage return authorizations, reshipments, and customer credits by coordinating with internal departments and external partners to ensure timely resolution.
- Investigate and resolve customer issues by identifying root causes and implementing effective solutions while maintaining a high level of professionalism.
- Maintain confidentiality of customer pricing, cost, margin, and other sensitive business information.
- Submit credit requests and collaborate with the Credit team to facilitate order releases and approval processes.
- Manage quality control and on-hold orders, ensuring proactive communication and timely follow-up to minimize customer impact.
- Support the Sales team with Return Material Authorizations (RMAs), including determining eligibility and coordinating returns with internal teams and third-party service providers.
- Partner with Sales, Operations, Finance, IT, and Customer Service teams on process improvements, system enhancements, and business initiatives.
- Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
- Participate in team meetings, training programs, and professional development activities to support continuous improvement and organizational success.
Qualifications:
- High school diploma or GED required.
- Minimum of 3 years of experience in inside sales, customer service, account support, or a related customer-facing role.
- Associate's or Bachelor's degree in Business or a related field preferred, or an equivalent combination of education and experience.
- Strong interpersonal skills with the ability to communicate effectively with customers, colleagues, and business partners at all levels.
- Excellent organizational, time management, and multitasking abilities.
- Experience working with ERP systems and business applications.
- Familiarity with CRM systems and customer relationship management practices preferred.
- Strong customer service orientation with the ability to adapt to a variety of customer personalities and situations.
- Excellent verbal and written communication skills.
- Demonstrated attention to detail and commitment to accuracy.
Competencies:
- Customer Focus
- Attention to Detail
- Problem Solving
- Communication
- Accountability
- Adaptability
Working Conditions:
- Office-based environment requiring extended periods of sitting, standing, computer work, and keyboard use.
- Ability to effectively perform job duties in a fast-paced, customer-focused environment.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.