Account Manager

Account Manager Position

We are an award-winning, full- service promotional products agency, located in Nashville, TN specializing in the creation and implementation of promotional strategies for our clients. A unique one-stop-shop, we deliver best-in-class merchandise solutions from start to finish, including custom orders, hosting E-commerce platforms, and using our own in-house production for screen printing, embroidery, fulfillment, and warehousing services. 

Position Overview:

Reporting the VP of Sales and Marketing, the Account Manager provides on-trend, quality promotional merchandise solutions to meet client needs, while delivering excellent client service and managing multiple projects simultaneously.

Key Responsibilities:

Actively participate as a member of the sales team supporting existing house accounts, inbound development leads, and new accounts.

Utilization of a systematic and structured approach to account management and selling that includes the use of CRM technology to manage daily activities and proactive prospecting Increase sales and gross profit of accounts by:

• Building and maintaining positive relationships with clients
• Proactively identifying opportunities for sales
• Being the product and service expert delivering creative product and service solutions
• Presenting cross-sell and up-sell ideas to clients
• Providing best-in-class customer service
• Create marketing communications to drive sales within existing and new accounts
• Facilitate in-person meetings with clients whenever possible
• Active participation in company initiatives and team meetings
• Build and maintain vendor relationships by attending presentations to learn about products and understand each vendor’s imprint and production methods as well as pricing structures

Day-to-Day Activities:

Project Management: Oversee project timelines and ensure client needs are met with urgency and care.

Client Communication: Address requests and challenges promptly, providing thoughtful solutions.

Utilize our best-in-class cloud-based CRM platform to:

• Record all prospecting, client communication and in-person meeting
• Fully managing the sales process from prospect inquiry to product suggestion, quoting and order entry
• Communicate with CSR, finance, and other departments throughout the life of an order
• Reporting as required

Work directly with the VP of Sales and the CEO on sales initiatives and directed client engagement as needed

Required Qualifications:

• Industry Experience: Minimum of 3 years of promotional products industry sales.
• Driven and Team-Oriented: A self-motivated, competitive, and positive team player.
• Exceptional Communication Skills: Confident communicator who thrives on customer satisfaction.
• Problem-Solving Expertise: Analytical with a strong service focus.
• Tech-Savvy: Proficient in Microsoft Office Suite and LinkedIn.

Comprehensive Benefits: Including PTO, paid holidays, company paid virtual healthcare and short-term disability, as well as optional traditional medical/dental/vision plans, and company-matched 401(k).

Growth Opportunities: Join a values-driven company with room for personal and professional advancement.