Account Manager (Print/Point-of-Sale/Promotional)

Description

Key Responsibilities

• Serve as a key day-to-day contact for assigned client stakeholders, building trusted working relationships and maintaining a high level of customer satisfaction.
• Develop a strong understanding of the client's business objectives, challenges, and marketing priorities.
• Proactively manage client expectations through regular status updates, recommendations, and consultative support.
• Support client growth initiatives by identifying opportunities to expand ADM Indicia's service offering.

• Manage multiple projects and campaigns from brief through production and final delivery.
• Create and maintain project plans, schedules, timelines, and delivery milestones.
• Ensure all briefs are complete, accurate, and effectively communicated to internal and external stakeholders.
• Monitor project progress, identify risks, and implement solutions to ensure successful delivery.
• Maintain accountability for quality, accuracy, timeliness, and profitability across all assigned workstreams.

• Review client requirements and develop comprehensive production specifications.
• Partner with production teams and suppliers to ensure all print and POSM solutions meet quality, brand, and operational requirements.
• Support supplier selection, production planning, proofing, and quality control processes.
• Manage project execution in accordance with ADM Indicia's established ways of working and operational standards.

• Build and maintain effective relationships with suppliers and production partners.
• Support cost control initiatives and identify opportunities for value engineering and operational efficiencies.
• Ensure supplier performance aligns with project timelines, quality standards, and client expectations.

• Support forecasting, budgeting, and financial tracking activities across assigned accounts.
• Analyze project performance, profitability, and savings opportunities.
• Identify potential growth opportunities and communicate recommendations to senior leadership.
• Support proposals, presentations, and client development initiatives as required.

• Ensure data accuracy across all reporting and workflow systems.
• Prepare activity reports, campaign performance summaries, monthly reviews, and QBR materials.
• Analyze delivery performance and identify opportunities for process improvement.
• Collaborate with internal stakeholders to enhance efficiencies, best practices, and client outcomes.

• Provide clear visibility on project status, risks, opportunities, and client feedback.
• Collaborate closely with Account Management, Client Services, Production, Procurement, and Supply Chain teams.
• Tailor communications appropriately for different audiences, ensuring clarity and alignment across all stakeholders.
• Contribute positively to a culture of collaboration, accountability, and continuous improvement.

Skills, Knowledge & Expertise

• 3+ years of experience in a client-facing Account Management, Client Services, or Marketing Operations role, within print, POSM, packaging, promotional products, or related production environments. 
• Strong understanding of print production, corrugate, permanent POSM, and related marketing supply chain processes, including the ability to develop and interpret production specifications.
• Demonstrated experience managing multiple projects simultaneously, with responsibility for timelines, budgets, quality standards, and stakeholder communications. 
• Proven ability to build and maintain strong client relationships, acting as a trusted advisor while delivering exceptional customer service and commercial value. 
• Experience working with suppliers and production partners, including vendor communication, issue resolution, quality management, and cost control.
• Strong project management and organizational skills with the ability to prioritize competing deadlines and thrive in a fast-paced environment. 
• Commercially aware with the ability to support forecasting, budgeting, profitability management, and identification of growth opportunities within assigned accounts. 
• Analytical mindset with the ability to review campaign performance, interpret reporting, ensure data accuracy, and make recommendations for continuous improvement. 
• Experience working cross-functionally with client marketing teams, creative teams, procurement, production, supply chain, and other internal stakeholders. 
• Demonstrated ability to work effectively within multicultural and international business environments and communicate confidently across a diverse stakeholder group. 
• Excellent written, verbal, presentation, and relationship-building skills with a confident client-facing presence. 
• Highly detail-oriented with strong proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint. 
• Self-starter with a proactive, solution-oriented approach, strong problem-solving capabilities, and a commitment to continuous improvement.
  
  

• Prior experience in a Brand Marketing, Shopper Marketing, Trade Marketing, Digital Marketing, eCommerce or Sales role is a plus.
• Relevant experience in an agency environment
• Relevant experience across multiple industry categories in the marketing/client management industry, i.e., Media, Retail, Digital, Healthcare, Automotive, Banking, Pharma, FMCG, Beverage, etc.

Job Benefits

• Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
• Work Environment: Hybrid - 2 days in office
• Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.