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Account Management Jobs in Richardson, TX

Account Manager

Downstream Systems
  • Richardson, Texas
    30+ days ago

    Job Description

    Role Overview

    We’re looking for an early-career Account Manager to help support and grow relationships with existing Downstream customers. This is a great opportunity for someone with some sales, customer success, or account management experience who wants to develop their skills in a fast-paced, high-growth environment.

    In this role, you’ll work with current customers to help them get the most value from Downstream’s platform and services. You’ll focus on account retention, identifying growth opportunities, re-engaging past customers, and supporting customers across our full range of offerings, including site services, waste, and equipment solutions.

    You’ll be joining a collaborative team and will have the chance to build strong client relationships, learn a consultative sales process, and grow your career in account management.


    What You’ll Do

    Manage and grow a portfolio of existing customer accounts
    Build relationships with customers and act as a trusted point of contact
    Support account retention by helping customers find the right solutions for their ongoing needs
    Identify opportunities to expand accounts across additional services, locations, or markets
    Re-engage former customers and help bring them back onto the platform
    Conduct regular outreach through phone, email, LinkedIn, and occasional in-person meetings
    Partner with internal teams to ensure a smooth customer experience
    Learn Downstream’s full product and service catalog and match solutions to customer needs
    Track account activity, customer needs, and growth opportunities in company systems

    Requirements

    Role Specifics:

    Target Customer Size: $10,000 - $100,000 / month

    Book of Business Capacity: $3M GMV/$800k Net Rev

    Outbound Focus: Medium

    Owned Account Types: Full catalog - site, waste, heavy equipment

    Activity Levels (Weekly)

    · Calls: 75-100

    · Emails: 75

    · LinkedIn: 30

    · In-Person: 2-3

    Core Focus: Upper mid-market account management

    Key Responsibilities:

    · Own $3M GMV/$800k net book

    · 75-100 calls & 75 emails/week

    · Manage 25-50 accounts

    · Full product catalog access

    Ideal Candidate Profile:

    · 3-5 years sales experience

    · Experience with complex, multi-location accounts

    · Strong in consultative selling

    Primary ICP: Multi-Regional Retail General Contractors & Tenant Build-Out Firms

    ICP Characteristics:

    · Higher monthly spend potential

    · Mix of site services + light/heavy equipment

    · Standardized project playbooks

    · Opportunity for multi-market expansion

     

    PLEASE NOTE: This role will be a hybrid role, with a requirement to commute to Downstream's headquarters in Richardson, TX.


    ​



    Benefits

    Benefits

    Health, dental, and vision insurance, 401(k), company equity, paid time off, paid hoidays, maternity leave, bereavement leave, floating holidays, and more. 

    Downstream is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.



    Numbers & Facts

    LocationRichardson, Texas
    Websitehttps://www.trydownstream.com

    Skills

    • Consultative Salesunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Customer Retention/Renewalunmatched
    • Customer Support/Serviceunmatched
    • Heavy Equipment/Vehiclesunmatched
    • ICPunmatched
    • LinkedInunmatched
    • Problem Solving Skillsunmatched
    • Retailunmatched
    • Salesunmatched
    • Sales Managementunmatched
    • Team Playerunmatched

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