Account Manager Sales

LOCATIONS
HAHN Automation Group has locations in Miamisburg OH, Hebron KY, Columbia SC, and Brooklyn Park MN. All of our locations are actively recruiting for Controls Engineers (Machine Programmers). When applying please be sure to specify your preferred location or if you are open to relocation.

POSITION OVERVIEW

The Account Manager is responsible for managing and growing relationships with assigned existing customers within a designated industry vertical. This role drives revenue growth by identifying cross-selling, upselling, retrofit, relocation, and service opportunities while managing the full sales process from needs analysis and proposal development through negotiation and contract execution. The Account Manager develops a strong understanding of each customer's business, manufacturing strategy, and automation needs to deliver value-driven solutions.

Working closely with Project Management, Engineering, Applications Engineering, and Service, the Account Manager coordinates technical and commercial activities, negotiates change orders, and drives opportunities through the Lead-to-Quote (L2Q) process. This role serves as the voice of the customer internally, maintains accurate account plans, forecasts, and CRM data, and supports long-term customer growth through strategic account planning and exceptional customer service.

POSITION QUALIFICATIONS AND SKILLS

Education: Bachelor’s degree with emphasis in Engineering, Business, Marketing, or a related field, or an equivalent combination of education and experience

Experience: 3+ years of experience in account management, technical sales, business development, or customer relationship management, preferably in automation, industrial equipment, capital equipment, or manufacturing  

Additional skills:

• Proven ability to grow existing customer accounts by identifying cross-selling, upselling, and service opportunities while consistently meeting or exceeding sales targets and fostering an atmosphere of trust, integrity, fairness, technical competency, and a sense of urgency
• Strong understanding of customer technical challenges, complex technical sales processes, including needs analysis, solution development, proposal creation, pricing, contract negotiation, and closing
• Ability to build and maintain trusted and collaborative relationships with customers, executive decision-makers, technical stakeholders, and cross-functional internal teams
• Strong business acumen with the ability to understand customer manufacturing processes, automation strategies, and capital investment plans
• Excellent written and verbal communication, presentation, negotiation, and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences
• Strong organizational and project management skills with the ability to manage multiple customer opportunities simultaneously
• Proficiency with CRM systems, Microsoft Office Suite, and sales forecasting tools, with a commitment to maintaining accurate customer and opportunity data
• Self-motivated, customer-focused professional with strong analytical, problem-solving, and relationship-building skills who thrives in a fast-paced environment, and is willing to travel as required to support customer meetings, project reviews, and industry events
• Flexibility to work additional hours as needed to meet project requirements with the potential for frequent overtime/weekend hours
• A commitment to integrity, ethical and economical practices, and the organization’s mission

PRINCIPAL DUTIES AND ACTIVITIES

 The principal duties will include, but not be limited to:

• Management of assigned existing customers within an assigned industry vertical
• Expansion of existing customer relations, identification of cross- and upselling potential
• Management of the entire sales process from needs analysis to contract closure
• Collaborate closely with Project Management, Engineering, and Service teams to ensure customer success while identifying and driving opportunities to grow service sales, with a focus on retrofits, relocations, and consulting services, and other aftermarket solutions
• Development of offers for customers with target to receive PO. Focus on price setting, negotiation with customer and coverage of legal and commercial factors. Coordination with Applications Engineer
• Negotiation of change orders in cooperation with Project Managers
• Maintain deep understanding of customer manufacturing strategies, automation maturity, and competitive landscape
• Act as the voice of the customer internally, escalating risks and opportunities early
• Build and execute multi-year account plans (APs) aligned with customer roadmaps, capital investment cycles, and HAHN capabilities
• Drive qualified funnel creation within the existing account base
• Taking ownership of leads from respective accounts
• Structured needs clarification, technical coordination, and quote creation
• Ensuring fast response times and professional initial contact
• Depending on seniority, the Account Manager handles the following activities: Responsibility for defined strategic target customers (Target Accounts); Development of individual account strategies (Stakeholder Analysis, Value Proposition); Proactive market development and systematic relationship building; Coordination of internal resources (Pre-Sales, Technical, Management)
• Maintenance and development of the account and opportunity pipeline in CRM
• Creation of revenue forecasts and sales reports
• Contribution to market and competitive analyses within the region
• Drive leads and opportunities through L2Q process and quotation desk
• Travel required, including overnight travel – potentially domestic and international

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

As a member of HAHN Automation Group US, applicants must be able to interact safely in a manufacturing environment. This includes:

• Full body mobility with the ability to bend, stoop, climb, and lift or move 25 lbs. of weight
• The ability to walk within restricted areas of the company manufacturing plant
• Professional conduct in regards to hygiene and dress
• The ability to read and prepare business documents as well as conduct business over the telephone in a sometimes-loud environment
• The ability to sit or stand for long periods of time
• The ability to travel to customer, supplier, and/or inter-company sites via vehicle or airplane (both domestic and international)
• Valid driver’s license with driving record of acceptable risk as defined by HAHN Automation Group US’s
• insurance company
• Must be legally authorized to work for any employer in the United States now and in the future without employment visa sponsorship

The HAHN Automation Group is a global solution partner for factory automation. We offer industry-specific know-how, an extensive project portfolio, and a global organization with a focus on providing service all from a single source.

With facilities located in Hebron, KY, Queretaro, MX, Miamisburg, OH, and Columbia, SC the HAHN Automation Group is a full-service, specialty machine builder—engineering, manufacturing, installing, and servicing custom application assembly and test equipment specifically in support of customers in Med-Tech, Automotive, and Transformation Technology industries. Our mission is to partner with our customers as a premier provider of innovative, well-engineered manufacturing systems and solutions to enhance their competitive advantage.