Best Practices, Billing, Communication Skills, Customer Escalations, Customer Relations, Customer Support/Service, Customer/Client Research, Database Management Software/Systems (DBMS), Database Technology, Develop and Maintain Customers, Help Desk, Leadership, Mentoring, Microsoft Office, Multitasking, Organizational Skills, Problem Solving Skills, Sales Management, Software Administration, Technical Support, Time Management
We’re looking for an Account Manager who thrives at the intersection of customer relationships and technical problem-solving. In this role, you’ll serve as the primary advocate for McLeod’s customers ensuring they receive timely support and solutions.
You’ll collaborate closely with internal support teams, guide customers through challenges while build long-term relationships.
What You’ll Do
- Act as the primary point of contact for customer support-related needs
- Build and maintain strong, long-term relationships with assigned customers
- Own and maintain accurate customer profiles and account details
- Partner with internal teams during billing reviews to help resolve billing issues
- Monitor support cases and escalate unresolved issues to management as needed
- Provide queue coverage during core business hours to ensure consistent customer support
- Mentor and train fellow team members, sharing knowledge and best practices
- Continuously grow your technical knowledge and skill set, especially related to McLeod Software
What You’ll Bring
- 4+ years of experience providing technical support to end users (hardware and/or software)
- Intermediate proficiency with Microsoft Office Suite
- Strong communication skills and a customer-first mindset
- Ability to manage multiple priorities while staying organized and responsive
Nice to Have
- Working knowledge of the transportation industry
- Experience with database management systems
- Bachelor’s degree
Why McLeod Software?
At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.
T
Tom McLeod Software Corporation