Account Manager

Overview: Under the supervision of the Sales Manager, the Account Manager is responsible for driving new ProSource Memberships, servicing Member Accounts, ensuring profitability of assigned accounts, and meeting sales and membership goals. This role requires proactive engagement with potential and existing members, a strong understanding of our products, and effective communication and relationship management.
Essential Duties and Responsibilities:
1. Marketing and Prospecting
 Develop and execute a plan to generate prospective members from an assigned marketing territory.
 Analyze territory assignments from the Sales Manager and strategize to generate prospects.
 Make showroom invitation calls to qualify and engage prospective members.
2. Membership Sales
 Contact and schedule showroom visits with prospects.
 Use open-ended questions to assess and qualify prospects, presenting the value-added benefits of ProSource Membership.
 Conduct informative showroom tours for prospective Members and walk-in visitors.

3. Product and Professional Knowledge
 Maintain a high level of knowledge about ProSource products to better service Members and Clients.
 Engage in ongoing training through onboarding modules, workshops, product training, and industry publications.
4. Product and Operations Responsibility
 Develop and maintain strong business relationships with Trade Professional members and clients.
 Input orders using the POS system and communicate ETAs and backorders to Members.
 Follow up with Members to ensure repeat business and encourage new Members to activate their Memberships with initial purchases.

Showroom Promotions and Events
 Actively participate in the planning and implementation of showroom promotions and events.
5. Member Assistance
 Assist Members and their Clients with product selection, provide education, and handle sales.
 Manage accounts and provide services in the absence of the assigned Account Manager.
6. Communication

 Notify Members and Clients of order statuses and any delays.
 Persistently follow up through every step of the sales cycle to ensure satisfaction.
7. Showroom Maintenance
 Assist in maintaining showroom cleanliness and organization of samples.
 Work with showroom personnel to reset displays and ensure overall showroom neatness and cleanliness as requested by the Sales Manager.

Competencies:
 Selling Skills: Ability to build trust, handle pressure, and influence decisions. Demonstrate understanding of profitability and competitive landscape. Respond promptly to requests, discern needs, and provide solutions.
 Problem Solving: Capable of reasoning and suggesting alternative solutions. Solve practical problems and handle variables effectively.
 Planning and Organizing: Complete tasks accurately and on time. Prioritize and manage time efficiently. Set and achieve personal and professional goals.
 Oral Communication: Actively listen, ask open-ended questions, and communicate clearly and persuasively. Make effective presentations to individuals and groups.
 Teamwork: Be objective, open to feedback, and committed to team success.
 Organizational Support: Follow policies and procedures, support business goals, and uphold ProSource values and standards.
 Ethics: Treat others with respect, build trust, follow through on commitments, and work with integrity.
Qualifications:
 Education and/or Experience: High school diploma or GED required. One year of retail or wholesale sales experience or a combination of education and experience is preferred.
 Language Skills: Ability to write business correspondence and effectively present information to Managers, Clients, customers, and the general public.
 Mathematical Skills: Competency in understanding and calculating figures, including discounts, interest, commissions, and percentages.
 Computer Skills: Proficiency in Microsoft Suite, email, and the ability to learn and use the POS system effectively.

 

We are an equal opportunity employer and welcome those with the skills and experience above to apply.