ROLE DESCRIPTION: As an Account Manager at Jim Riley State Farm, you’ll be a key part of our day-to-day success—supporting customers, strengthening relationships, and helping grow the agency. This is a professional sales and client service role where you’ll use your insurance knowledge to recommend the right coverage and deliver a great customer experience.
If you’re organized, personable, and motivated by helping people protect what matters most, we’d love to have you on our team.
RESPONSIBILITIES:
Build and maintain strong client relationships to support retention, referrals, and growth.
Conduct proactive policy reviews and recommend coverage options based on customer needs.
Make outgoing sales calls to warm leads, listening to their goals and presenting suitable insurance and financial solutions.
Use your product knowledge to help customers understand coverage options clearly and confidently.
Assist with existing customers by answering questions, updating policies, and ensuring the service they receive is timely and accurate.
Resolve customer concerns and complex service issues efficiently and professionally.
Partner with internal teams to ensure accurate coverage, timely updates, and excellent service.
Track activity and performance goals to support measurable agency growth.
QUALIFICATIONS:
Experience in sales or account management preferred (but strong candidates with aspire to succeed at sales/customer service experience are encouraged).
Strong communication and interpersonal skills—you can connect with people and earn trust.
A sales mindset with a proven ability (or strong desire) to meet targets.
Comfort engaging in sales conversations and following up consistently.
High integrity and professionalism, with a commitment to compliance and customer-first service.
Numbers & Facts
Location
Vancouver, WA
Job Type
Full-time
Skills
Communication Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Develop and Maintain Customersunmatched
Farm Managementunmatched
Health Insuranceunmatched
Insuranceunmatched
Interpersonal Skillsunmatched
Licensingunmatched
Organizational Skillsunmatched
Performance Analysisunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Sales Managementunmatched
Time Managementunmatched
Training/Teachingunmatched
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