Account Manager – Troy, New York
Pay: $65,000.00 - $75,000.00 per year
We are conducting a search for a high-impact Account Manager to join a fast-growing, customer-focused technology organization in the Albany / Troy area. This opportunity is open due to company growth and expansion.
The Opportunity
This is an on-site, client-facing role where you will act as the primary point of contact for a portfolio of accounts, driving engagement, partnership, and measurable results. You’ll play a critical role in ensuring clients achieve their goals while maximizing the value of the platform.
Key Responsibilities
- Serve as a trusted advisor for the company’s platform and solutions
- Drive client engagement, and long-term success
- Partner with internal teams to set goals and execute client strategies
- Deliver regular reporting and insights to demonstrate ROI and outcomes
- Monitor client health, mitigate risk, and support retention efforts
- Analyze data to inform engagement strategies and optimize performance
- Build and maintain strong, long-term client relationships
- Conduct product demonstrations and educate clients on product capabilities
- Support client needs by sharing feedback and product enhancement ideas internally
Qualifications
- Bachelor’s degree or equivalent experience required
- 3+ years of account management, client-facing, customer service experience
- Strong communication skills with the ability to engage both technical and non-technical audiences
- Analytical mindset with the ability to interpret data and drive decisions
- Highly organized, detail-oriented, and self-motivated
- Entrepreneurial, energetic, and collaborative approach
- Ability to travel to customer sites (US based) as needed
- Entrepreneurial mindset, confident, high energy, self-motivated and a true team player.
- Well-organized, with a high attention to detail and ability to prioritize independently.
- Works well independently and uses critical thinking skills.
- Ability to travel (US) as needed.
Preferred Qualifications
- Knowledge of pharmacy benefits and/or member engagement.
- Experience engaging individuals about pharmacy or healthcare benefits.
- Experience with Zoho CRM and Projects.
Preferred Experience
- Exposure to healthcare related technology or member engagement
- Familiarity with CRM/project management tools
Benefits include:
- Work with a brilliant and creative team on a variety of products and technologies
- Growing organization with room for role expansion and professional growth
- Competitive salary
- Health, vision & dental insurance
- Paid time off
- Life insurance policy
- 401k with employer match
This is an excellent opportunity to join a mission-driven organization at the intersection of healthcare and technology, where your work will directly impact client outcomes and patient experiences.
If you’re interested in learning more, apply today!
Work Location: In person with occasional travel to US Based client sites.