Account Manager

Job Title: Account Manager

Location (city, state): Wheeling, IL

Industry: Consumer Products

Pay: $60,000 – $65,000 / Annually / Based on experience

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a family owned, established and growing consumer products company. This stable company offers a small-office environment that values collaboration, long-term employee tenure, and strong customer relationships.

Job Description:

The Account Manager will be responsible for managing and growing a portfolio of customer accounts while providing white glove customer service and order management. This role blends account management with proactive upselling and is well-suited for a motivated insides sales/account management professional who enjoys relationship-building. This position is fully onsite in Wheeling and offers travel to two trade shows per year.

Key Responsibilities:

• Act as the primary point of contact for assigned customer accounts via phone and email
• Identify and pursue upsell, cross-sell, and referral opportunities
• Develop strong relationships to expand existing accounts and uncover new business
• Educate customers on product offerings, customization options, and pricing
• Prepare quotes and proposals and actively follow up to secure orders
• Coordinate order specifications, designs, and timelines with internal teams
• Maintain accurate records using internal systems and Excel-based tools
• Collaborate with a close-knit sales team to meet and exceed sales goals

Qualifications:

• Minimum 2 years of inside sales, account management, or upselling experience
• Proven ability to grow accounts and identify new sales opportunities
• Strong communication. listening and interpersonal skills
• Comfortable working in a small-office, team-oriented environment
• Proficiency in Microsoft Office, including Excel
• Experience with CRM

Additional Details:

• Direct hire opportunity
• Schedule: Monday–Friday, 8:30 AM–5:00 PM (30-minute lunch)
• Fully onsite, business casual environment
• Extended hours may be required during peak season (July 1–October 15)
• Onsite product training provided

Perks:

• Performance-based bonus opportunities
• Supportive, family-oriented workplace culture
• Hands-on training and long-term growth potential
• Collaborative team environment where contributions are valued

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.