Account Manager Location: Richardson, TX (Onsite) Employment Type: Contract-to-Hire Schedule: Monday-Friday, 8: 00 AM-5: 00 PM Position Overview HumCap's client in the industrial distribution/packaging industry is seeking a highly organized and customer-focused Account Manager to serve as the primary point of contact for a portfolio of customer accounts. This role is responsible for managing customer orders from quote through delivery, coordinating with internal teams, and ensuring a positive customer experience throughout the order lifecycle. The ideal candidate thrives in a fast-paced manufacturing or industrial environment, enjoys building relationships, and excels at balancing multiple priorities while maintaining exceptional attention to detail. Key Responsibilities
Manage day-to-day relationships with assigned customer accounts
Receive, process, and track customer orders from initial request through delivery
Prepare and update quotations as needed
Enter and maintain accurate sales orders within the ERP system
Monitor order status and proactively communicate updates to customers
Coordinate closely with production, shipping, engineering, and operations teams to ensure on-time delivery
Troubleshoot order, production, or delivery issues and provide timely resolution
Serve as the primary customer contact for inquiries, order updates, and service-related requests
Maintain accurate customer records and documentation
Prioritize multiple customer requests while ensuring a high level of service
Build strong internal and external relationships through professional communication and collaboration
Qualifications
2+ years of experience in account management, customer service, customer support, order management, logistics, supply chain, manufacturing, or a related field
Experience working within a manufacturing, distribution, industrial, logistics, or supply chain environment strongly preferred
Understanding of order processing, purchase orders, sales orders, and customer fulfillment processes
Strong organizational skills and ability to manage multiple priorities simultaneously
Excellent verbal and written communication skills
Customer-focused mindset with strong problem-solving abilities
Ability to work effectively across departments and build collaborative relationships
Experience using ERP systems, CRM platforms, or order management software
Proficiency with Microsoft Office Suite
Preferred Qualifications
Bilingual Spanish-English
Experience using Monday.Com or similar workflow management platforms
Background supporting manufacturing, production, shipping, or operations teams
Successful Candidates Will Be
Dependable and punctual
Organized and detail-oriented
Positive and professional
Customer-focused and relationship-driven
Comfortable working in a collaborative team environment
Able to remain calm and solution-oriented in a fast-paced setting
Compensation
Target compensation: Approximately $65, 000 annually upon conversion
Bonus opportunity available
Contract-to-hire with opportunity for permanent employment based on performance
Numbers & Facts
Location
Richardson, TX
Skills
Communication Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Distribution Servicesunmatched
Documentationunmatched
ERP (Enterprise Resource Planning)unmatched
English Languageunmatched
Establish Prioritiesunmatched
Identify Issuesunmatched
Logisticsunmatched
Manufacturingunmatched
Microsoft Officeunmatched
Multilingualunmatched
Multitaskingunmatched
Order Managementunmatched
Order/Customer Fulfillmentunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Production Supportunmatched
Public/Media/Press/Analyst Relationsunmatched
Purchase Ordersunmatched
Salesunmatched
Sales Managementunmatched
Shipping Operationsunmatched
Spanish Languageunmatched
Supply Chainunmatched
Team Playerunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Writing Skillsunmatched
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