POSITION PURPOSE AND SCOPE: The Account Project Manager is responsible for managing customer orders from initial purchase order entry in Oracle through completion of the manufacturing process and fulfillment. This role serves as a key liaison between customers and internal teams to coordinate order execution, resolve issues, communicate updates, and ensure timelines and customer requirements are met. The Account Project Manager plays an important role in supporting operational efficiency, achieving revenue goals and maintaining strong customer relationships and satisfaction.
ESSENTIAL RESPONSIBILITIES:- Manage Purchase Orders: Have direct relationships with customers, navigating issues and negotiating solutions to ensure efficient and effective production. Book POs, review and track pricing changes, quantity changes, due date changes and product changes. Ensure all POs are delivered by the due date, staying in constant communication with the customer.
- Attend various trade shows each year, help with show prep and booth logistics
- Find ways to improve internal processes and exceed customers’ expectations.
- Work with all departments cross functionally to build packaging specs that meet the customer’s requirements.
- Problem solve issues as they arrive while coordinating with internal departments and the customer.
- Excellent organizational skills, teamwork, problem solving and communication skills.
- Demonstrate initiative and self-management.
- Working knowledge of order, material process and transaction throughout the manufacturing process.
- Capability to multi-task with multiple interruptions a day.
- Great attention to detail with a commitment to quality, accuracy and timelines.
- Capable of maintaining a high degree of confidentiality.
- Manage customer inventory & samples working with quality and warehouse teams to ensure customer receives them in a timely manner when requested.
- Work directly with Sales and the Strategic Project Manager.
- Meet with customers on a regular basis. Supply information, production updates, status and be able to follow up with any questions that can’t be answered at the time of the visit.
Note: This description is not intended to be all-inclusive. Employee may be asked to perform other duties as requested.
EDUCATION/EXPERIENCE:- High school diploma or equivalent required; associate degree preferred, or equivalent combination of education and experience.
- Minimum of 5 years of relevant work experience, preferably in a manufacturing environment.
- Experience with Oracle or similar ERP systems and proficiency in Microsoft Office applications.
- Strong computer skills, including data entry, accurate typing, and navigating multiple systems.
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills, with the ability to collaborate effectively across departments and with customers.
SKILLS AND ABILITIES: Must have the ability to communicate both orally and in writing, with other managers and staff. This position requires someone highly motivated and resistant to stress, flexible, decisive, tactful, respectful, and uses good judgment.
PHYSICAL DEMANDS: The employee may be required to lift and/or move up to 50 lbs.
WORK ENVIRONMENT: This is a production/office environment which includes loud noise levels for extended periods of time, standing, sitting, bending, twisting, walking, climbing stairs, strong odors, confined spaces, warm and cold temperatures, wet/slippery and slick surface environment.
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