Job Description
Account Representative
Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in Cincinnati, Ohio thats expanding its Shared Services team.
Website Summary
Trak group is partnering with a leading specialty metals supplier seeking a motivated and customer-focused Account Representative to develop customer relationships, manage accounts, and drive sales growth. This position combines consultative selling, customer service, and account management while supporting customers across industries including Aerospace, Medical, Defense, and Industrial Manufacturing.
The ideal candidate is a strong communicator with excellent organizational skills, a proactive sales mindset, and the ability to manage multiple customer requests in a fast-paced environment. This opportunity is well-suited for someone who enjoys building relationships, negotiating sales opportunities, and collaborating with internal teams to deliver exceptional customer service.
Responsibilities
Sales & Account Management
Develop, manage, and grow customer accounts through proactive communication and relationship building.
Prepare and deliver customer quotes for specialty metal products.
Follow up on outstanding quotes to identify opportunities and secure orders.
Utilize negotiation and relationship-building skills to convert sales opportunities into business.
Gather and communicate customer feedback, market trends, and competitive information.
Identify opportunities to strengthen customer relationships and increase account activity.
Support sales initiatives through multiple communication channels, including phone, email, website inquiries, live chat, and e-commerce platforms.
Customer Service & Order Management
Respond promptly and professionally to customer inquiries, requests, and concerns.
Process customer orders accurately and efficiently.
Provide order status updates and communicate delivery information.
Assist customers with product availability, pricing, and order-related questions.
Ensure accurate documentation and communication throughout the sales process.
Deliver a positive customer experience through timely follow-up and problem resolution.
Cross-Functional Collaboration
Build strong working relationships with internal departments, including:
Field Sales and Internet Sales
Sales Support
Credit
Scheduling
Operations
Metallurgical Services
Quality Assurance
Coordinate with internal teams to resolve customer issues and fulfill order requirements.
Communicate customer needs and market information to support business decisions.
Maintain organization and flexibility while managing multiple priorities and customer requests.
Strong customer service, communication, and relationship-building skills.
Ability to prepare quotes, follow up with customers, and negotiate sales opportunities.
Excellent written and verbal communication skills.
Strong computer skills and ability to learn new software and sales platforms.
Comfortable communicating through phone, email, live chat, and e-commerce systems.
Excellent organizational and time management skills.
Ability to prioritize tasks and work independently.
Strong attention to detail and accuracy.
Analytical thinking and problem-solving abilities.
Sound judgment and ability to make informed decisions.
Ability to remain organized and flexible in a fast-paced environment.
Positive attitude, strong work ethic, and team-oriented mindset.
Enthusiasm for sales, customer relationships, and professional growth.
Ability to work at a computer for extended periods.
Previous experience in inside sales, account management, or customer service.
Experience preparing customer quotes and negotiating orders.
Background in industrial distribution, metals, manufacturing, or related industries.
Familiarity with stainless steel, nickel alloys, titanium, or specialty metal products.
Experience using e-commerce platforms, CRM systems, or sales order management software.
Experience collaborating with operations, scheduling, quality, and technical support teams.
Demonstrated ability to build long-term customer relationships and identify new sales opportunities.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
Numbers & Facts
| Location | Cincinnati, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesResume Builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Resume Builder