Account Representative - Collections

Pay rate: $21/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

What's in it for YOU?

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

InteLogix is hiring an Account Receivables Account Manager to help facilitate business to business collections for one of our valued clients.

Responsibilities:

• Independently place outbound calls to business that are past due on invoices

• Contact businesses via email or portal to collect payments

• Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment

• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.

• Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.

• Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log.

• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.

• Preparation of weekly aging report and prioritize accounts based on overdue status.

• Account review for credit releases.

Qualifications:

• Must be able to work onsite at our client office in Winston-Salem

• Professional/commercial collection experience

• Must have the ability to define and solve problems.

• Must be self-motivated, work independently with minimum supervision, and be an effective team player.

• Excellent verbal and written communication skills required.

• Excel/ Word skills including Pivot tables, VLookups and other formulas.

• SAP/CRM experience - Nice to have