Account Representative

Account Representative – Remote, Bellaire, TX

Location: Bellaire, TX (Hybrid Training / Remote Work)
Pay Rate: Starting at $23.00/hour
Schedule: Monday–Friday 8:30 AM–5:00 PM

Dean’s Professional Services is seeking an experienced Account Representative to support a leading healthcare organization in Bellaire, TX. This position focuses on physician revenue cycle management, medical collections, insurance denials, underpayments, and appeals. The ideal candidate has hands-on experience working with commercial insurance payers, researching reimbursement issues, and resolving outstanding accounts receivable.

This is a primarily remote position, with up to eight weeks of in-person training at the Bellaire office. After training, the role is approximately 90% remote and requires a quiet, secure home workspace where protected health information (PHI) can be maintained confidentially.

Responsibilities

• Contact insurance payers and guarantors by phone or online portals to verify claim or statement receipt and collect outstanding accounts receivable.

• Research and resolve insurance claim denials, underpayments, and reimbursement discrepancies.

• Submit and follow up on appeals for denied or incorrectly reimbursed claims.

• Review account balances and determine appropriate actions to resolve outstanding payments.

• Verify that payer payments and contractual adjustments align with contract terms, reimbursement schedules, and applicable government rates.

• Document collection activities, payer communications, research findings, and correspondence accurately in account notes.

• Research payer trends and identify root causes of denials, underpayments, and reimbursement issues.

• Identify and report inaccurate reimbursement patterns and contractual discrepancies to senior representatives, team leads, or managers.

• Escalate complex or unresolved accounts before they reach 60 days old, documenting issues and recommending appropriate next steps.

• Maintain consistent follow-up on escalated accounts until resolution.

• Use Epic, Availity, Excel, Outlook, and other systems to research accounts, track activity, and manage work queues.

• Assist with special projects and departmental initiatives to meet collection, quality, and productivity goals.

• Follow applicable collection regulations, organizational policies, and confidentiality requirements.

Qualifications

• High school diploma or GED required.

• Minimum of 2 years of revenue cycle experience required.

• Medical collections and physician insurance collections experience required.

• Experience with commercial insurance payers, including BCBS, UnitedHealthcare (UHC), Cigna, and Aetna, required.

• Experience researching payer trends, appealing insurance claim denials, resolving underpayments, and tracking denials required.

• Experience with Epic (Professional Billing/PB) strongly preferred.

• Proficiency with Excel, Outlook, and insurance portals such as Availity preferred.

• General knowledge of commercial, government, and managed care reimbursement methodologies.

• Understanding of insurance coverage, benefits, contractual reimbursement terms, and applicable collection regulations.

• Strong mathematical, analytical, and problem-solving skills to verify payments and reimbursement accuracy.

• Excellent written and verbal communication, interpersonal skills, and professional judgment.

• Ability to work independently while meeting established quality, productivity, and collection standards.

• A consistent employment history is required; candidates must have at least two years of current job history to be considered.

• Must be able to complete in-person training in Bellaire and maintain a secure home workspace for remote work.

• Experience with pediatric facilities or billing operations.

• Experience working with larger healthcare organizations and adapting to established quality and productivity standards.

Why Join Dean’s Professional Services?

• Competitive pay.

• Primarily remote work after completion of in-person training.

• Consistent Monday–Friday schedule.

• Opportunity to build expertise in physician revenue cycle management and insurance collections.

• Supportive and collaborative professional environment.

• Opportunities for career growth and professional development.

• Access to benefits, including medical, dental, vision, and 401(k), subject to eligibility.

Dean’s Professional Services is a national, award-winning staffing firm. Since 1993, we have connected over 50,000 professionals with leading organizations nationwide by matching talent with the right skills, experience, and culture fit. We provide temporary, temp-to-hire, and direct-hire staffing solutions across healthcare, administrative, and hospitality industries.

Apply today at www.deansprofessionalservices.com or call 713-785-7483 for more information.

Dean’s Professional Services is a national, award-winning staffing solutions firm providing temporary, temp-to-hire, and direct-hire solutions across healthcare, administrative, and hospitality industries.