Account Representative - State Farm Agent Team Member

Benefits:

• Hiring bonus
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
Since joining State Farm in 2006 and becoming an agent in 2011, Andrew Felder has built his agency around genuine relationships, exceptional service, and a commitment to serving others. That same spirit of service extends beyond the office. Andrew serves as President of Hendersonville Crime Stoppers, is a Leadership Sumner graduate, and is actively involved with the Hendersonville Chamber of Commerce and Hendersonville Morning Rotary.

As a member of our team, you’ll have the opportunity to bring that same spirit of service to your work every day—helping customers protect what matters most while building meaningful relationships in the community. If you’re someone who enjoys helping people, giving back, growing professionally, and being part of a team that makes a difference, we’d love to meet you.

ROLE DESCRIPTION:
As Account Representative for Andrew Felder - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.