Account Resolution Specialist (Customer-Focused Collections)

Company: DRB-40, LLC

Location: West Seneca, NY (On-Site)

Job Type: Full-Time Schedule: Monday–Friday, Day Shift (No Weekends)
 

DRB-40, LLC is growing, and we’re looking for career-focused professionals with experience collecting commercial accounts.Our team helps customers resolve outstanding balances through respectful communication, problem-solving, and realistic payment solutions. We’re seeking dependable individuals who bring strong negotiation skills, take pride in their work, and want to build a long-term career in collections.

If you have commercial collections experience and are ready for your next opportunity, we’d like to hear from you.

Compensation & Earning Potential:

• Starting at $20.00+/hour (based on experience)
• Uncapped monthly bonus opportunities
• Realistic earning potential: $41,600 - $100,000
• Consistent account volume to support your success

What You’ll Do:

• Speak with customers to understand their situation and help resolve accounts
• Set up manageable payment plans and settlements
• Use problem-solving skills to create positive outcomes
• Maintain accurate and compliant account notes
• Work toward achievable individual and team goals

What We’re Looking For:

• Experience in collections, customer service, call center, banking, or sales preferred
• Strong communication and listening skills
• Ability to handle conversations with professionalism and empathy
• Goal-oriented mindset with a positive attitude
• Basic computer skills
• Collection experience and knowledge of FDCPA 

Why Join DRB-40?

• No weekends
• Supportive team environment 
• Paid training and ongoing coaching
• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Employee referral program
• Monthly bonuses, incentives & team contests

What Makes This Role Different?

• We understand this industry can be challenging — that’s why we focus on:
• Respectful, solution-based conversations
• Realistic performance expectations
• A team-first culture that supports long-term success

Requirements:  Customer service skills, good negotiation skills, persuasion skills, well-developed patience and diligence, problem-solving skills, mathematical skills, and excellent communication and interpersonal skills.

DRB-40, LLC is an equal opportunity employer committed to building a respectful, inclusive, and high-performing workplace.