Keeping track of assigned accounts to identify outstanding debts
Planning course of action to recover outstanding payments
Locating and contacting debtors to inquire of their payment status
Job brief
We are looking for a reliable Debt collector to contact debtors and claim outstanding debts towards their creditors. You will be responsible for recovering the money owed in as little time as possible.
This position can be stressful, difficult and very rewarding at the same time. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose with persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
Responsibilities
Keep track of assigned accounts to identify outstanding debts
Provide human understanding and compassion at all times
Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions or complaints – showing empathy and kindness
Compliment debtors on past successes to build rapport
Investigate and resolve discrepancies
Create trust relationships with debtors when possible to avoid future issues – building customers for life.
Update account status and database regularly
Alert superiors of debtors unwilling or unable to pay when necessary
Alert superiors of debtors willingness and ability to pay – celebrating successes
Comply with requirements when legal action is unavoidable
Qualifications
Requirements
Proven experience as debt collector
Emotional intelligence dealing with a variety of personalities
Experience in working with targets and tight deadlines
Knowledge of relevant legal requirements
Working knowledge of MS Office and databases
Excellent communication and people skills
Apt in negotiating and persuading
Ability to be polite and compassionate while maintaining confidence
High school diploma is preferred
Advancement
This occupation may advance into positions such as a sales, customer service and management with experience and exceptional work.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.
SCOPE OF POSITION:
This document is intended to set forth the general specifications of this position. Alternate duties may be assigned to the incumbent not specifically mentioned herein.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.
Numbers & Facts
Location
Houston, Texas
Website
https://www.ctcautogroup.com/
Skills
Communication Skillsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Microsoft Officeunmatched
Negotiation Skillsunmatched
Physical Demandsunmatched
Regulatory Requirementsunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Time Managementunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.