Account Services Specialist

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Account Services Specialist

Location: US-VA-Herndon | Category: Administrative/Clerical | Req ID: 2026-3055

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Overview

The Account Services Specialist manages and oversees the movement, reconciliation and exception posting for all check processing while complying and staying abreast of all applicable rules and regulations, as well as researching, preparing, and processing documentation for subpoenas, servicing inactive and dormant accounts and completing the escheatment process. This role is also responsible for servicing consumer loans; including but not limited to adjusting payments, refunding fees, calculating interest, researching, and correcting differences and modifying payments and interest rates.

Responsibilities

• Work in partnership with teams across the organization to deliver projects that improve visibility into the member experience
• Maintain confidentiality of member account information
• Accurately and efficiently process member financial transactions
• Ensure compliance with audit and regulatory procedures and adherence to departmental guidelines
• Maintain current knowledge of all Credit Union products and services
• Follow established policies and procedures when responding to inquiries and requests
• Efficiently handle and process check processing: regular mail payments, express mail (loan payoff processing), bond processing, lockbox correction processing, check adjustments, and ATM/RDC review and reject processing
• Conduct detailed research, to include SSA verifications, asset verification, non-subpoena research, check and statement printing, and bill pay research
• Accurately process and document adjustments for deposit accounts, loans, loan payment exceptions, and RDC (remote deposit capture)
• Complete account maintenance requests received from members or other credit union departments
• Complete check issuance for other departments
• Processing of returned mail
• Printing and mailing member letters and coupon books
• Attend training courses related to check processing, adjustments, RDC and fraud
• Subpoena processing-research and compile documentation
• Assist with department projects and testing
• Other duties as assigned
• Adhere to Bank Secrecy Act (BSA) regulations and all related Credit Union policies and procedures

Qualifications

Required

• Requires a minimum of 2 years banking/credit union experience or experience in a similar role
• Understanding of loan products and interest
• Ability to calculate dividends and interest
• Intermediate level proficiency with Microsoft Office products (Word, Excel, Outlook)
• Ability to maintain confidentiality
• Ability to collaborate
• Accuracy and detail-orientation
• Effective oral and written communication skills
• Effective critical thinking skills
• Excellent interpersonal skills
• Compliance with policies and regulations
• Exceptional attention to detail with the ability to complete tasks with minimal to no errors
• Ability to work Monday-Friday from 8:00am - 4:30pm

Preferred

• Bachelor's Degree or equivalent from four-year college or technical school
• Understanding of Reg CC and funds availability policy
• Understanding of check adjustment processing and timelines for Federal Reserve and ECCHO
• Understanding of UCC regarding checks
• Understanding of Right to Financial Privacy and Subpoena processing
• Understanding of charge off process (recovery and reversal process)
• Understanding of Escheatment timelines and processing

Additional Compensation

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Base compensation for this role ranges from $21.42 - $36.47 hourly, depending on experience and qualifications.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.

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ABA Routing Number: 256075025

For assistance, call our Member Service Center

M-F: 7:00 am-7:00 pm; Sat: 8:00 am-1:00 pm

703-709-8900

844-709-8900 (toll-free)

703-709-8919 (Hearing Impaired/TTY)

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Northwest Federal Credit Union is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are experiencing difficulties using this website, please contact us at 703-709-8900 or 844-709-8900. All products and services available on this website are available at all Northwest Federal Credit Union branches.

Obtaining any loan with Northwest Federal requires membership eligibility and becoming a member by opening a primary savings account.

Northwest Federal conducts all member business in English. All origination, servicing, collections, and related materials are provided in English. As a member service, bi-lingual employees may be available to assist members who have limited English proficiency.

Federally insured by NCUA.

APY = Annual Percentage Yield | APR = Annual Percentage Rate

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Northwest\'s branches, offices, and Member Service Center will be closed on Friday, January 1st in observance of the federal holiday.Â

Northwest\'s branches, offices, and Member Service Center will be closed on Monday, January 18th in observance of the federal holiday.Â

Northwest\'s branches, offices, and Member Service Center will be closed on Monday, February 15th in observance of the federal holiday.Â

Northwest\'s branches, offices, and Member Service Center will be closed on Monday, May 31st in observance of the federal holiday.Â

Northwest\'s branches, offices, and Member Service Center will be closed on Saturday, June 19th in observance of the federal holiday.Â

Northwest\'s branches, offices, and Member Service Center will be closed on Monday, July 5th in observance of the July 4th federal holiday.Â

Northwest\'s branches, offices, and Member Service Center will be closed on Monday, September 6th in observance of the federal holiday.Â

Northwest\'s branches, offices, and Member Service Center will be closed on Monday, October 11th in observance of the federal holiday.Â

Northwest\'s branches, offices, and Member Service Center will be closed on Thursday, November 26th in observance of the federal holiday.Â

Northwest\'s branches, offices, and Member Service Center will be closed on Friday, December 25th in observance of the federal holiday.Â

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