Account Services Specialist

ACCOUNT SERVICES SPECIALIST - JOB DESCRIPTION

WHAT YOU'LL DO

Provide top-notch customer support through phone, email, or in-person interactions, responding promptly to client inquiries and resolving issues promptly and professionally. Utilize systems to efficiently manage client accounts, enter/edit client orders, and provide reporting and data to clients and Senior Account Service Reps. Perform data entry tasks accurately and efficiently, ensuring data integrity and compliance with company standards. Communicate effectively with clients and colleagues to ensure seamless service delivery. Maintain a thorough understanding of our products and services to provide informed client support and recommendations. Collaborate with the team to identify opportunities to improve client satisfaction and increase sales. Travel 2 to 5 weeks a year for trade shows.

WHO WE ARE WHAT DO WE DO? Since 1979, we partner with customers to meet their retail store fixture needs, elevating their retail space with top-tier shelving solutions.

WHY CUSTOMERS CHOOSE US? Advance Displays is the largest stocking Lozier Certified Provider. The Lozier line of display shelving is a beacon of quality and flexibility that stands as the pinnacle in the retail industry. Our proprietary design tools make it easy for customers build an inviting, well-ordered space. OUR 3 UNIQUES

Largest inventory to provide what you need - NOW! For 50 years, our experience has become our customers' expertise. Delivering quality fixtures on-time, accurate and damage free.

WHAT MAKES AD UNIQUE? EMPLOYEE VALUE PROPOSITION Advance Displays delivers more than just products. We are a value-add company providing a superior customer experience through innovative solutions and teamwork. We are a team committed to clean, safe, timely and reliable work that exceeds expectations. Here, your ideas, contributions, and responsiveness matter. When you join Advance Displays, you join a team that cares about you and your success. Together, we'll deliver an excellent experience for our customers. The ADVANCE Way

A Trade Partner You Can Trust Dedicated and Experienced Account Service Reps On-Time and Accurate Delivery No Order Minimums Largest Inventory Fastest Delivery Exceptional Customer Service

WHO YOU ARE

You are friendly, outgoing and build easy relationships with people. You have experience working with store fixtures in a retail environment or similar field. You are a self-starter not looking to be another number working in a huge corporation.

QUALIFICATIONS Must Haves

Excellent communication and interpersonal skills. Strong phone etiquette and customer service skills. Ability to work accurately and efficiently with computerized systems. Proficiency in typing and computerized systems. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong organizational and time management skills. Ability to multitask

Preferred

Previous experience with Fishbowl or similar Inventory management software. Basic knowledge of Microsoft Excel

You live our values, which are:

People First We're more interested in building people than profit. Your contributions are visible - your time here matters - let's advance together.

This is a place to build people-not just orders. We invest in people who invest in their work. Our facilities and operations are clean, organized, and intentionally designed to improve your life/work harmony.

Commitment to Excellence Our products and actions reflect our commitment to quality, accuracy, and reliability.

Excellence isn't optional-it's who we are. Cleaning is a practice, not a project. Service should be equal to the quality of the product. Here, your attention to detail is our competitive advantage. Whether it's a team member or a customer, we're responsive, responsible, and ready to help.

Teamwork & Accountability We own our actions, support one another, and hold each other to the highest standards. It's how we win.

No one builds anything great alone. We succeed when we support each other. Teamwork divides the work and multiplies our success. We do what we say and take responsibility every step of the way. Expect excellence from yourself and your team members.Don't settle.

Innovative Solutions Good ideas can come from anyone, at any level. Identify opportunities to improve and seek solutions.

Make it easy.For our team members. For our customers. Got an idea to solve a problem or improve a process?Share it. Stay humble and curious to constantly improve.