Account Services Specialist

Enter and process patient information into internal systems and CRM platforms with a high level of accuracy.

Initialize and track devices assigned to patients, ensuring all information is properly documented.

Create shipping labels and manage inbound and outbound device shipments.

Upload reports and maintain accurate, up-to-date records within internal systems.

Track deliveries and ensure devices are accounted for throughout the full lifecycle.

Respond to phone and email inquiries from healthcare partners and internal teams.

Assist with scheduling and tracking patients and device activity as needed.

Identify and resolve delays in processing or delivery, escalating when necessary.

Maintain compliance with internal policies and healthcare data standards.

Perform additional administrative and operational duties as assigned.

Minimum 2 years of experience in a healthcare, administrative, or patient-facing role preferred (Healthcare Background)

High school diploma or GED required

Understanding of HIPAA and patient data privacy standards

Strong attention to detail and accuracy in data entry and documentation

Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

Experience with CRM systems (Salesforce or similar preferred)

Ability to manage high-volume, queue-based work in a fast-paced environment

Strong organizational, multitasking, and time management skills