Join Our Team as an Account Specialist in Houston, TX!
Are you ready to kickstart your career in account management and customer service? We are seeking a dedicated Account Specialist to provide full account management support to our diverse clientele, including business, commercial, industrial, national, and government customers. Located in the vibrant city of Houston, TX, this role offers an exciting opportunity to grow and develop your skills in a dynamic environment.
Key Responsibilities:
- Assist customers with account inquiries, billing, and enrollment.
- Process claims, contractor invoices, and fulfillment requests.
- Communicate effectively with customers and internal teams.
- Maintain accurate account records and follow established policies.
- Participate in training and development programs for customer service.
- Collaborate cross-functionally to identify and improve system and process gaps.
- Ensure compliance of rules and regulations across all customer segments.
Requirements:
- High School Diploma or equivalent.
- Experience: 0-5 years in customer service, sales, claims, customer accounting, or revenue recovery.
- Proficiency in CRM software and basic computer skills.
- Strong Microsoft Office Suite and Excel knowledge.
- Comfortable working in multiple IT systems simultaneously.
- Sound problem resolution, judgment, negotiating, and decision-making skills.
Preferences:
- Associate’s or Bachelor's degree.
- Experience with utility deregulation and familiarity with market rules.
- Quality tools and techniques.
- Effective written and verbal communication.
- Financial analysis skills.
Work Hours: 7:30am-4pm | Dress Code: Business Casual | Remote work available on an individual basis.
Ready to make an impact? Apply now and join our team in Houston, TX!
Subject Line: Exciting Opportunity for Account Specialist in Houston
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