Account Supervisor

Account Supervisor

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Account Supervisor who will lead all customer-specific activities for one of our key retail partners.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Qualifications:

• Bachelor"s Degree or equivalent experience in the area of Marketing/Brand Management required; MBA Degree or equivalent experience is preferred
• 3-5+ years of Amazon eCommerce, digital commerce, agency, retail, or brand management experience.
• Demonstrated experience managing complex Amazon businesses and cross-functional initiatives.
• Strong understanding of Amazon Vendor Central.
• Experience with forecasting, financial analysis, profitability management, and inventory planning.
• Strong client relationship management and presentation skills.
• Demonstrated ability to develop strategic recommendations and drive business growth.
• Exceptional written, verbal, organizational, and project management skills.

Position Summary:

The Account Supervisor, Amazon eCommerce serves as the strategic business lead and primary client partner responsible for driving Amazon growth across a portfolio of brands. This role leads the development and execution of Amazon business strategies, identifies growth opportunities, manages cross-functional initiatives, and provides guidance to clients, internal teams, and Amazon stakeholders to achieve short- and long-term business objectives. The Account Supervisor functions as the central point of coordination between client teams, Amazon, analytics, supply chain, content, media, and agency partners while ensuring executional excellence and profitable growth.

The role combines strategic leadership, financial acumen, retailer expertise, client relationship management, and operational oversight to deliver best-in-class Amazon performance.

Essential Job Duties and Responsibilities:

Strategic Business Leadership

• Serve as the strategic business lead across assigned Amazon brands and categories.
• Identify opportunities for sales growth, consumer acquisition, and incremental revenue generation.
• Develop strategic recommendations supporting both short-term performance objectives and long-term business growth.
• Evaluate new product opportunities, launch strategies, and Amazon-exclusive assortment opportunities.
• Lead strategic planning for Amazon tentpole events and promotional opportunities.
• Recommend merchandising, digital shelf, promotional, and consumer engagement initiatives to increase revenue and conversion.
• Provide industry expertise and best-in-class Amazon recommendations based on market trends, retailer updates, and emerging opportunities.

Client Leadership & Account Management

• Own relationships with key client stakeholders and serve as a trusted business advisor.
• Manage communication flow between client teams, Amazon stakeholders, and other agency partners.
• Ensure alignment between client business objectives and Amazon execution strategies.
• Provide ongoing business reviews, recommendations, performance updates, and strategic guidance.
• Support preparation and post-analysis of Amazon Vendor Negotiations (AVNs), Quarterly Business Reviews (QBRs), and strategic planning sessions.

Financial & Business Management

• Conduct Amazon profitability analysis and provide recommendations that improve business performance.
• Assist with accrual analysis and profitability assessments in partnership with client sales and finance teams.
• Analyze sales performance, promotional effectiveness, inventory health, and operational metrics.
• Support forecasting initiatives through sales projections, promotional lift assumptions, inventory planning, and demand modeling.
• Monitor inventory levels, Weeks of Cover (WOC), and promotional readiness to mitigate supply risks and maximize sales opportunities.
• Provide business insights and executive-level recommendations using financial, operational, and performance data.

Cross-Functional Leadership

• Partner with analytics teams to develop meaningful reporting and actionable business insights.
• Collaborate with supply chain teams to identify operational opportunities, address chargebacks, and improve execution.
• Coordinate with content, creative, and advertising teams to ensure alignment across all Amazon initiatives.
• Lead cross-functional execution of product launches, promotions, merchandising initiatives, and retailer programs.
• Facilitate collaboration among internal stakeholders to ensure efficient project execution and achievement of client goals.

Amazon Business Management

• Manage Amazon business operations across assigned brands and categories.
• Strategize and support new item launches, assortment optimization, and retail readiness initiatives.
• Oversee product onboarding, NIS submissions, and launch tracking activities.
• Maintain and optimize Amazon Brand Stores, merchandising placements, and assortment strategies.
• Manage variation strategies, catalog integrity, and product content enhancements.
• Monitor customer engagement opportunities, coupons, B2Rs, and promotional programs.
• Support ADL management, pricing updates, content updates, and digital shelf optimization.
• Respond to retailer operational issues including shortages, deductions, billing concerns, and Andon Cord escalations.
• Remain current on Amazon platform updates, industry developments, tools, and emerging trends.

Job Will Remain Open Until Filled