Accounts Receivable Administrator

About Us:

Flow Control Group is a leading provider of industrial automation and control solutions, helping manufacturers improve productivity, efficiency, and performance. We specialize in automation technologies including robotics, motion control, machine vision, pneumatics, and industrial control systems. Backed by experienced engineers and strong application expertise, Flow Control Group partners with customers to develop innovative, reliable solutions that solve complex automation challenges and optimize manufacturing operations.

Job Description:

Essential Responsibilities:
Customer Master & Customer Onboarding
• Review new customer applications for completeness and accuracy.
• Evaluate customer creditworthiness using available financial information, trade references, and credit reporting tools.
• Establish customer credit limits and payment terms in accordance with company policies.
• Create and maintain customer Bill-To and Ship-To accounts within the ERP system.
• Process customer master updates, including company name, address, ownership, and payment term changes.
• Obtain, review, and maintain required supporting documentation for new customer setup.
• Request, validate, and maintain sales tax exemption certificates for new and existing customers.
• Ensure customer master data is accurate, complete, and maintained in accordance with company standards.
Accounts Receivable Administration
• Process credit and rebill requests related to pricing discrepancies, sales tax corrections, freight charges, sales representative assignments, customer setup errors, and other billing adjustments.
• Review requests for completeness and supporting documentation before processing.
• Coordinate with Sales, Customer Service, Billing, and other departments to resolve billing issues.
• Complete customer vendor setup forms and maintain required vendor documentation.
• Request and distribute Certificates of Insurance (COIs), W-9 forms, ACH information, and other customer documentation.
• Support customer onboarding by ensuring all required documentation is received and maintained.
Data Integrity & Customer Support
• Maintain a high level of accuracy while processing customer master updates and billing requests.
• Respond to customer and internal inquiries regarding customer setup, account maintenance, and administrative requests.
• Monitor shared departmental mailboxes and ensure requests are completed within established service levels.
• Maintain detailed documentation supporting customer account changes and administrative activities.
• Identify opportunities to improve processes, data quality, and operational efficiency.
Qualifications:
Required
• Associate’s degree in Business, Accounting, Finance, or related field, or equivalent work experience.
• Minimum of 2 years of experience in Accounts Receivable, Credit Administration, Billing, or related administrative support.
• Strong attention to detail with a high degree of accuracy.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
Preferred
• Experience reviewing customer credit applications and establishing credit limits.
• Experience maintaining customer master data within an ERP system.
• Experience with Prophet 21 (P21) or similar ERP software.
• Experience working in a Shared Services or B2B environment.
Key Competencies
• Strong attention to detail and commitment to data accuracy.
• Analytical thinking and sound decision-making.
• Ability to prioritize multiple requests while meeting deadlines.
• Excellent customer service and relationship-building skills.
• Ability to work independently while collaborating across departments.
• Strong problem-solving and process improvement mindset.

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