Accounts Receivable and Collections Manager

• Leads the Accounts Receivable team, including hiring, training, performance evaluation, coaching, and development of staff.
• Provides support to leadership and partners with cross-functional teams to improve cash management processes, customer satisfaction, and data integrity.
• Monitors the order-to-cash process and implements continual adjustments to meet evolving customer requirements.
• Plans and implements quality assurance methodologies within the billing and invoicing process.
• Develops process improvement initiatives to enhance collections performance and reduce delinquent accounts.
• Interacts with customers and cross-functional teams to plan, develop, and implement order-to-cash programs and corrective actions as needed to meet customer requirements.
• Provides guidance to EPC and contract teams on key financial requirements and supports the financial components of project billing.
• Completes monthly reconciliations of the Accounts Receivable subledger and identifies and resolves all reconciling items.
• Assesses the financial viability of new and existing customers for credit term and credit limit reviews.
• Develops, implements, and maintains a formal credit policy, including approval thresholds and escalation procedures for credit limit decisions.
• Provides the Sales team with weekly credit hold reports and related data to support informed decisions regarding delinquent accounts.
• Ensures month-end deadlines for cash application and Accounts Receivable subledger reporting are met.
• Analyzes departmental workflows and identifies opportunities for process optimization and operational improvement
• Ensures accurate recording, application, and reconciliation of customer payments.
• Collaborates with cross-functional stakeholders to identify and implement productivity improvements that enhance operational efficiency and customer satisfaction.
• Works with senior management to monitor aging reports and support collection efforts as needed.
• Leads collection efforts for delinquent and escalated accounts, including negotiating payment terms and resolving customer disputes, short-pays, and deductions.
• Collaborates with senior management in the preparation of monthly and quarterly financial reports as needed.
• Manages the allowance for doubtful accounts, including calculating bad debt reserves and recommending and approving account write-offs in accordance with company policy.
• Coordinates with in house counsel and third-party collection agencies on litigation, judgments, customer bankruptcies, and related collection matters, including filing proofs of claim when required.
• Collaborates with Sales & Use Tax to ensure accurate invoicing.
• Develops and reports key Accounts Receivable performance metrics, including DSO, past due percentages, collection effectiveness, and cash collection forecasts to support treasury and financial planning.
• Supports internal and external audit activities related to Accounts Receivable, cash application, and revenue recognition, including preparation of audit schedules, reconciliations, and control testing documentation.
• Prepares reports and supporting documentation for external auditors.
• Performs other duties and responsibilities as assigned.

• Ability to provide strategic planning and establish priorities for the order-to-cash process.
• Thorough understanding of Accounts Receivable, billing, collections, credit management, and process improvement methodologies.
• Strong analytical, problem-solving, and decision-making skills.
• Demonstrated leadership, coaching, and team development skills.
• Strong interpersonal, collaboration, and relationship-building skills.
• Strong negotiation and conflict resolution skills with the ability to effectively resolve customer disputes and balance the needs of internal and external stakeholders.
• Ability to adapt to changing business needs and implement effective solutions.
• Strong organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Excellent verbal, written, and presentation communication skills.
• Advanced proficiency in Microsoft Office applications, particularly Excel, with the ability to analyze data and develop financial and operational reports.
• Working knowledge of credit, collections, financial controls, and applicable legal and regulatory requirements.

• Required: Associates degree in Accounting, Finance, Business Administration, or a related field.
• Preferred: Bachelors degree in Accounting, Finance, Business Administration, or a related field.

• Required: Minimum of 7 years of progressive experience in Accounts Receivable and Collections, including at least 3 years in a supervisory role.
• Preferred: Previous experience with credit reporting and third-party agencies for delinquent accounts.
• Preferred: Previous experience supporting internal or external audits related to Accounts Receivable.
• Preferred: Experience working in a multi-entity, manufacturing, or industrial environment.
• Preferred: Experience with enterprise resource planning (ERP) systems and Accounts Receivable applications, such as NetSuite, SL8, Billtrust, BlackLine, or similar platforms.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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