Accounts Receivable & Collections Specialist

AssetWatch is seeking a highly analytical and customer-focused Accounts Receivable & Collections Specialist to support our growing Order-to-Cash operations. 

This is individual contributor role focused on complex account resolution, customer follow-through, and timely cash collection. The successful candidate will investigate and resolve difficult AR issues, manage a portfolio of customer accounts, and partner across teams to remove payment barriers. Success in this role requires strong analytical skills, urgency, clear communication, and the ability to manage multiple priorities in a fast-paced SaaS environment. 

Key Responsibilities 

Accounts Receivable & Collections 

• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables. 
• Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items. 
• Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history. 
• Own issues from identification through resolution, with timely follow-up to customers and internal stakeholders. 
• Negotiate payment commitments while maintaining positive customer relationships. 
• Document collection activity and customer communication accurately in NetSuite and related systems. 

Cross-Functional Collaboration 

• Work closely with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve customer payment issues. 
• Coordinate internally to remove obstacles preventing invoice payment. 
• Escalate high-risk accounts appropriately and recommend practical solutions. 

Process Support and Improvement 

• Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes. 
• Recommend opportunities to improve collection efficiency and reduce future payment issues. 
• Help maintain standardized collection procedures and documentation. 
• Support process improvements related to customer payment resolution and cash application. 

Qualifications 

Required 

• Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent experience. 
• 7+ years of progressive B2B accounts receivable and commercial collections experience. 
• Demonstrated ability to research and resolve complex AR issues independently. 
• Strong analytical and reconciliation skills with the ability to identify root causes of payment discrepancies. 
• Excellent written and verbal communication skills with both internal teams and external customers. 
• Proven ability to manage multiple priorities simultaneously in a fast-paced environment. 
• Strong organizational skills with exceptional attention to detail. 
• Self-motivated with a strong sense of ownership and accountability. 

Preferred 

• SaaS or subscription business experience. 
• NetSuite experience. 
• Salesforce experience. 
• Experience working with cross-functional teams. 
• Experience mentoring junior or offshore team members. 

Core Competencies 

• Analytical problem solving - Researches complex customer accounts and identifies the root causes of payment issues. 
• Sense of urgency - Responds quickly, prioritizes effectively, and drives issues to completion. 
• Ownership - Takes responsibility for assigned accounts and follows through until resolution. 
• Communication - Builds strong relationships through clear, professional communication with customers and internal stakeholders. 
• Organization and multitasking - Manages a high volume of competing priorities without sacrificing accuracy. 
• Collaboration - Partners effectively across Accounting, Customer Success, Sales, Support, and Operations. 
• Continuous improvement - Identifies process gaps and recommends practical solutions. 
• Responsiveness and follow-through - Follows up promptly and persists until issues are fully closed.