Job Overview Accounts Receivable Rep to join our Customer Financial Service team at Emplify Health by Gundersen.Responsibilities Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures using effective communication and one‑call resolution guidelines.Create cost estimates for patients and assist with follow‑up questions.Educate patients on their financial responsibilities, including payment arrangements, insurance processing, and self‑pay balances.Document all actions taken on patient accounts within the billing system and review accounts for discrepancies.Verify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAA.Offer financial assistance program information and provide recommendations for improvement based on observed trends and issues.Qualifications High School Diploma or equivalency.Successful completion of defined core competency testing for Accounts Receivable Representatives.1+ year work experience, preferably in a medical facility, insurance company, or office setting.Hours & Compensation Scheduled Weekly Hours: 36; 0.9 FTE (72 hours bi‑weekly). Full‑time. Starting pay: $18.63 per hour, plus additional pay based on experience.Work Schedule: Monday–Friday, 7:00am – 6:00pm (8‑hour shifts).Location: Onalaska, WI (Full on‑site position).Benefits Comprehensive and generous benefits package: Medical, Dental, Life Insurance, HSA/FSA.Substantial retirement contribution: 401k with base contribution.Paid Time Off (PTO) combines vacation, sick, and personal days.Professional Development Opportunities, Tuition Reimbursement Program, Career Development Center.Equal Opportunity Employer Gundersen Health System is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.#J-18808-Ljbffr