Accounts Receivable Representative

Addison, TX

2 days ago

Job Description

Wholesale Distribution Company seeks Accounts Receivable Representative to join their team in Addison, TX.

Overview

The Customer Care Accounts Receivable Representative assists customers in response to inquiries about products and services. Assists customer with placing product orders.

Primary Responsibilities

Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with Customer Account Services (CAS) back-office resources who will be performing similar functions
Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time
Answer questions for accounts involved in the accounts receivable process
Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly
Follow up on general customer collections as requested by Customer Account Services Accounts Receivable (A/R), utilizing the established delinquency, aging and collection letter and follow up guidelines
Work with customers, Salesforce, and Customer Account Services (CAS) Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
Assist with research of any missing invoices
Maintain effective and consistent communication with Sales Teams and employees at CAS
Answer general Sales Team questions and resolve issues related to A/R
Provide invoice copies and other document or information requests
Process incoming orders from customers
Answer general order inquiries, providing first level support, and minimizing call transfers
Stay abreast of state-specific alcoholic beverage laws and state listings laws
Responsible for Accounts Receivable functions on all accounts as well as answering inbound phone calls and processing inbound cases
Perform other job-related duties as assigned

Minimum Qualifications

High school diploma or equivalency plus 1 year of experience
Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas

Physical Demands

Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Numbers & Facts

Location

Addison, TX

Skills

1st Level Supportunmatched
Accounts Receivableunmatched
Accounts Receivable Managementunmatched
Accounts Receivable Processingunmatched
Beveragesunmatched
Billingunmatched
Communication Skillsunmatched
Credit and Collectionsunmatched
Customer Support/Serviceunmatched
Federal Laws and Regulationsunmatched
Generally Accepted Accounting Principles (GAAP)unmatched
High School Diplomaunmatched
Keyboardsunmatched
Microsoft Excelunmatched
Order Processingunmatched
Past Due Accountsunmatched
Photocopyunmatched
Physical Demandsunmatched
Pivot Tablesunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Salesforce.comunmatched
Short Paysunmatched
State Laws and Regulationsunmatched
Telephone Skillsunmatched
Time Managementunmatched
Typingunmatched
Wholesale Industryunmatched

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