Accounts Receivable Specialist

Job Summary

The Accounts Receivable Specialist is responsible for supporting the accurate and timely processing of customer payments, maintaining accounts receivable records, and assisting with collections activities. This role works closely with internal teams and external customers to resolve billing issues and ensure timely cash receipts.

Key Responsibilities

• Process and post customer payments, including checks, ACH, wire transfers, and credit cards
• Apply payments accurately to customer accounts and resolve discrepancies
• Generate and distribute accounts receivable aging reports & statements
• Assist with collections efforts, including customer follow-ups on outstanding balances
• Respond to customer inquiries regarding invoices, payments, and account status
• Communicates disputes to billing and operations, monitors resolution and follows up with customer for collection once dispute is resolved
• Coordinates and hosts bi-weekly/weekly AR review meetings with operations and market leaders to drive collection efforts.
• Reconcile accounts receivable transactions and support month-end close activities
• Creates and maintains online accounts in customer-required software for invoice uploads, payment tracking, and contract compliance documentation.
• Maintain organized and accurate AR documentation and records
• Support audits and provide requested documentation as needed
• Learns invoicing process to support AR collections and to support billing as needed.

Required Qualifications

• High school diploma or equivalent required; associate degree in Accounting or Finance preferred
• 1-3 years of accounts receivable or general accounting experience preferred
• Basic understanding of accounting principles and AR processes
• Strong attention to detail and accuracy
• Proficiency in Microsoft Excel and accounting or ERP systems, Microsoft Business Central
• Effective written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines

Preferred Skills

• Experience with collections and customer account reconciliation
• Familiarity with electronic payment methods (ACH, wire, credit cards)
• Ability to work collaboratively with internal departments and external customers
• Strong organizational and problem-solving skills

Work Environment & Expectations

• Primarily Office Based
• Requires communication with customers and internal stakeholders by phone or email, or online meetings.
• May be required to support peak month-end or audit periods, or special projects