Accounts Receivable Specialist

About Kendra Scott

We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Position Overview

We are seeking an Accounts Receivable Specialist with experience supporting wholesale customer accounts and other business-to-business relationships. This role is responsible for managing customer accounts, applying cash receipts, resolving deductions and chargebacks, supporting collections, maintaining accurate customer records, and assisting with month-end close. The ideal candidate is a proactive self-starter who takes ownership of their work, follows through on commitments, communicates effectively and can manage multiple priorities where accuracy and collaboration are essential.

Responsibilities:

Accounts Receivable

• Process customer payments received via ACH, wire transfer, check, and credit card.
• Maintain accurate customer account balances through timely payment application and account reconciliation.
• Reconcile accounts receivable subledger balances and investigate variances.
• Research and resolve payment discrepancies, deductions, short payments and customer chargebacks.
• Ensure customer accounts are maintained accurately and in accordance with company policies.

Collections & Customer Support

• Monitor accounts receivable aging and proactively follow up on outstanding balances.
• Partner with customers to resolve past-due balances while maintaining positive business relationships.
• Develop trusted relationships with internal business partners and external customers by providing responsive service and timely resolution of inquiries.
• Submit and manage required documentation through customer portals.
• Collaborate with the Wholesale team and offshore resources to resolve account issues and improve collection efforts.

Accounting Support

• Prepare journal entries and account reconciliations.
• Support the month-end close process by completing assigned accounting activities on schedule.
• Prepare aging reports and other recurring accounts receivable analyses.
• Assist with bad debt reserve analysis and reporting.
• Prepare weekly and monthly reporting for management, as needed.
• Identify opportunities to improve processes, strengthen controls, and support automation initiatives.

Qualifications:

• Bachelor's degree in Accounting or Finance, or related field preferred. Relevant coursework and equivalent professional experience will also be considered
• 2+ years of progressive experience in accounts receivable or a related accounting function.
• Experience managing high-volume customer accounts.
• Experience with cash applications, customer payment processing, and account reconciliations.
• Experience with retailer deductions, chargebacks, and customer portals.
• Experience in supporting month-end close reconciliations and journal entries.
• Advanced Excel skills, including pivot tables, lookup functions, and data analysis.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills with the ability to build effective relationships across cross-functional teams and with external customers.
• Self-motivated with the ability to prioritize multiple deadlines in a fast-paced environment.

Our Ideal Candidate Will Have:

• Experience with SPS Commerce or other similar customer/vendor portal applications.
• Experience supporting process improvement and automation initiatives.
• Experience in retail, wholesale, consumer products, or distribution industry.
• Experience working within an ERP system
• A customer-focused mindset with the ability to balance strong collections practices and positive customer relationships.
• A continuous improvement mentality with a willingness to learn new systems and processes.
• A collaborative approach and the ability to work effectively across Accounting, Wholesale, Operations, and Distribution.
• An appreciation for our core values of Family, Fashion, and Philanthropy.

We are an equal opportunity employer and value diversity at our company.