ResponsibilitiesResponsible for invoicing customers in a timely and accurate mannerProactively researching and resolving billing issues and questionsEnsuring that margins on the jobs are at the expected percentageProven ability to perform collections activities, including prioritizing follow-up actions and making informed decisions regarding payment plans, invoice credits, and bad debt designationResponsible for the collection of accounts receivable for assigned customersProvides customer service regarding collection issues; resolving customer discrepancies and short paymentsProcess and review account adjustmentsMonitoring and maintaining accounts, customer calls, account adjustments, small balance write-offs and customer reconciliationAccountable for reducing account delinquencyIdentify trends, related root causes, and appropriate actions to resolve, escalating to leadership when necessaryAssist with accounting daily/monthly reportsIdentify and communicate process improvement opportunitiesAct as a back-up for other members of the billing and collection staffRequirementsHigh school diploma or GED required2+ years of experience in Accounts Receivable and/or collectionsAcute analytical skills and relentless attention to detailProfessional written and verbal communications skills, with the ability to negotiate and persuadeExcellent customer service etiquetteAdept at navigating through a variety of computer applications simultaneouslyProficient organizational and time management skillsStrong sense of pride and urgencyTeamwork mentality with the ability to work well independentlyApproachable and coachable, with constructive and respectful responses to inquiries and feedback#J-18808-Ljbffr