Global Industrial

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

• Expected outbound call volume of 35 to 55 per day.
• Reduce aging bucket 61+ to below 10%.
• Interacts with client Accounts Payable Department regarding status of payments in a fast goal oriented collections department.
• Identifies areas of concern and provides effective problem resolution and suggestions regarding customer account status.
• Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts.
• High volume customer calls, account adjustments, small balance write off.
• Accountable for reducing delinquency for assigned accounts.
• Tracks progress of accounts and updates via company data base for weekly aging report.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Hours 8:00AM to 5:00PM MF.

Competencies and skills

• 2Years minimum collection experience
• Previous experience in customer interaction.
• Strong attention to detail, goal oriented
• Experience with Excel a plus.
• Strong problem resolution and reasoning abilities.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.
• Accounts Payable knowledge/experience a plus
• French bilingual an asset, but not mandatory.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.