Essential Duties and Responsibilities
Account Administration
- Serve as a primary point of contact for our students and families regarding billing, balances, and payment options with clear and empathic communication.
- Administer and oversee all student accounts receivable functions including creating, reviewing and maintaining student account charges in Workday Student.
- Implement, interpret, and enforce university policies related to student billing and collections.
- Review student account activity and approve or deny refund requests as appropriate.
- Reconcile student accounts receivable subsidiary ledgers and related general ledger accounts.
- Release monthly student account statements and communicate account information to students and families.
Student Billing and Enrollment Support
- Coordinate with the Registrar's Office, Financial Aid, Housing, and International Programs to ensure accurate student account charges and billing.
- Support registration-related processes and coordinate tuition postings schedules within Workday.
- Post and edit or review other student-related assessments, such as parking fees or late charges with the assistance of a student intern.
- Monitor student account balances and status, including holds and eligibility for registration or services
Collections and Compliance
- Monitor delinquent accounts and coordinate collection efforts with external collection agencies.
- Administer student bankruptcy accounts and maintain compliance with applicable legal requirements.
- Ensure compliance with FERPA, Title IV, state regulations and university policies.
- Prepare documentation and supporting materials for consortium partners.
- Prepare debt balance analyses and collection-related reports.
Financial Reporting and Reconciliation
- Apply and reconcile student payments, waivers and refunds within Workday Student using online payments, third-party sponsorships, financial aid, and external systems.
- Prepare reports and documentation for internal and external agencies.
- Assist with month-end and fiscal year-end closing processes as it pertains to Student Accounts
- Assist with annual preparation and distribution of IRS Form 1098-T statements.
- Assist with special projects, as needed, within the scope of this position.
FAITH and EDUCATIONAL COMMITMENT
1. Commitment to the educational mission of Calvin as a Christian liberal arts University affiliated with the Christian Reformed Church.
2. A commitment to the Christian faith and to the integration of faith, learning, and student development.
DIVERSITY COMMITMENT
Demonstrated awareness and commitment to effectively establishing relationships and positive communication across multiple dimensions of diversity including, but not limited to, race, gender, physical limitations, class, or religious perspectives.