Job Description

Position Type: Full-time

Status: Hourly

Summary

The Accounts Receivable Specialist is responsible for managing and collecting outstanding customer payments, maintaining accurate financial records, and ensuring timely billing and cash flow for the organization.

Primary Responsibilities

· Generate and send invoices to customers accurately and on time

· Provide accounts receivable, credit and collections support, collection efforts on 30/60/90 past due accounts

· Provide legal support on special collections involving travel to site or court appearance as required

· Promptly and accurately respond to billing questions and issues raised by the customers, sales team, and management

· Provides external reporting and responds to questions and inquiries from all departments. Works closely with the respective parties to ensure all relevant information is communicated, assist with identifying problems and offer suggestions for improvements

· Monitor accounts to identify outstanding balances

· Follow up with customers on overdue payments via phone, email and written correspondence

· Apply payments to customer accounts and reconcile discrepancies

· Maintain accurate records of all receivable transactions

· Prepare aging reports and assist with financial reporting

· Resolve billing issues and customer inquiries

· Collaborate with sales and customer service teams to resolve payment issues

· Assist with month-end closing processes

· Ensure compliance with company policies and accounting standards

· High attention to detail

Education and Experience Requirements

· High school diploma/GED, college degree preferred

· 3-5 years collection experience

· Experience working in call center

· Advanced Excel knowledge and ability to create and review complex spreadsheets

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time, Hourly position. Working hours vary between 8:00 a.m. and 5:00 p.m., Monday–Friday, with a 40 hours per week minimum.

Benefits available:

- Paid Time Off

- Paid Holidays

- Health Insurance

- Kavira Health Benefit

- HSA (if enrolled in health insurance)

- Dental insurance

- Retirement Plan

- Free Life Insurance coverage

- Short term disability

- Accident Insurance

- Critical Care Insurance

- Employee Resource Group

Compensation: $28.00 - $34.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Skills

Accounting Closeunmatched

Accounting Standards and Regulationsunmatched

Accounts Receivableunmatched

Billingunmatched

Call Centersunmatched

Cash Flowunmatched

Corporate Policiesunmatched

Credit and Collectionsunmatched

Critical Careunmatched

Customer Support/Serviceunmatched

Dental Insuranceunmatched

Detail Orientedunmatched

Financial Reportingunmatched

Health Insuranceunmatched

Health Planunmatched

Identify Issuesunmatched

Insuranceunmatched

Legal Support Skillsunmatched

Maintain Complianceunmatched

Microsoft Excelunmatched

Past Due Accountsunmatched

Problem Solving Skillsunmatched

Reconciliationunmatched

Record Keepingunmatched

Reporting Skillsunmatched

Resolve Customer Issuesunmatched

Retirement Planunmatched

Salesunmatched

Special Collectionsunmatched

Spreadsheetsunmatched

Time Managementunmatched

Willing to Travelunmatched

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