ACT Program Assistant

NATURE OF WORK: This member of a multidisciplinary team is responsible for organizing, coordinating and monitoring all nonclinical operations of VACT and the Care Coordination Program under the direction of the VACT Program Manager; providing receptionist activities including triaging calls, coordination communication between the team and the clients, de-escalation situations with clients who have increases of symptomatology, and assisting clients, their families and agencies to get answers to question; maintaining accounting and budget records for client and program expenditures; and operating and coordination the management information system.

ESSENTIAL DUTIES:

• Organizes, coordinates, and monitors nonclinical operations of the Programs under the direction of the Supervisor and Program Manager.
• Provides receptionist activities including performing the following: coordinates communication between the team and clients; greets people at Program headquarters; assists clients, their families and agencies to get answers to questions; work with callers to relieve urgent situations or to temporarily manage them until other staff are available.
• Attends daily staffing meetings and records and maintains daily organizational log.
• Order and maintain Program supplies and equipment.
• Assist nurse in ordering medication for clients from pharmacies according to state purchasing regulations and schedules appointments with medical staff
• Collect data and maintain Program records and reports under the direction of the Program Manager. Record admissions and discharges to provide a source of information for statistical reports.
• Maintain client charts according to APS standards, including the following: set up charts for newly admitted clients; file materials in client charts and files to assure current, accurate information is available; and monitor clinical charts in coordination with the team manager to assure that they are being maintained in accordance with unit policies and procedures.
• Type letters, memos, and reports using word-processing equipment.
• Prepare letters to request medical records and client authorizations and maintain log of request and records received.
• Promotes appropriate community interactions by handling public interactions in a professional and competent manner. Returns telephone calls and requests for information in a timely manner, promotes a positive image of the Program and the Agency, and maintains a good rapport with agency contacts
• Operate and coordinate the computer and management information systems for the program.
• Assess and report clinical behaviors and information (such as poor self-care, medical problems, and increased overt symptoms such as agitation) that are out of the ordinary for that particular client.
• Sort, route, and prioritize incoming mail with distribution to appropriate staff
• Uses clear communication sills, including people first language with clients and staff.
• Adheres to Valleys Standards of Conduct and Compliance
• Adheres to Care Coordination and ACT-specific policies and procedures.
• OTHER DUTIES AS ASSIGNED