Actionet, Inc. Careers - Data Center Operations / Desktop Engineer (Tier 2.5)

Description

Data Center Operations / Desktop Engineer (Tier 2.5)

Location: Washington, D.C./On-site

Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust

Schedule: 1:30pm - 10:00pm Shift. The shift hours may vary based on operational requirements. Occasional support of alternate shifts may be required to maintain coverage during staffing shortages, PTO, or other operational needs.

Salary: 65,000-75,000

ActioNet is seeking a Data Center Operations / Desktop Engineer (Tier 2.5) to support data center operations and enterprise desktop environments in Washington, DC. This is a hands-on, operational role requiring strong troubleshooting skills, initiative, and the ability to work independently in a fast-paced, shift-based environment.

The engineer will serve as a Tier 2.5 escalation resource for the Tier 2 Deskside Support team, resolving complex endpoint, account, connectivity, application, and operational issues before escalating advanced infrastructure issues to Tier 3 engineering teams. The role will also provide Service Desk and data center operational support as needed to maintain continuous service coverage.

The ideal candidate is a go-getter and independent worker who can take ownership of issues, troubleshoot effectively, prioritize competing tasks, and work with minimal supervision. Experience supporting Windows and macOS environments and technologies such as SCCM/MECM, Intune, Azure Virtual Desktop (AVD), Active Directory, Group Policy, Zscaler, ServiceNow, SolarWinds, Microsoft Office, and PowerShell is highly desirable.

Key Responsibilities

• Serve as a Tier 2.5 escalation point for Tier 2 Deskside Support, troubleshooting and resolving issues before escalation to Tier 3.
• Provide Service Desk support as needed, including hardware, software, account, connectivity, access, and user support.
• Monitor data center systems and infrastructure using SolarWinds and other monitoring tools; review alerts, perform health checks, and respond to operational issues.
• Perform routine data center operations, system checks, maintenance support, incident response, and coordination with Tier 3 engineering teams.
• Support and troubleshoot Windows and macOS endpoints, including hardware, applications, connectivity, software installation, configuration, and patching.
• Support SCCM/MECM and Microsoft Intune for software deployment, patching, endpoint management, and compliance.
• Support and troubleshoot Azure Virtual Desktop (AVD) environments.
• Perform vulnerability remediation by identifying failed patches, troubleshooting root causes,