Job Description
Client: State of TN/TN DOT
Job ID: 66463
Job Title: Service Desk Personnel
Location: 312 Rosa Parks Avenue, Suite 15 Nashville, Tennessee 37243
Estimated Duration: 11/16/2026 - 11/16/2027
Onsite
Description
- SUPPLIERS - PLEASE DO NOT SUBMIT ANY CANDIDATES TO THIS REQUISITION WHO WERE ALREADY SUBMITTED TO REQUISITION 66083.
- Work Location: 312 Rosa Parks Avenue Nashville, TN 37243
- Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
Hardware Deployment
- ServiceNow
- Ticket management
- Ticket assignment
Schedule
- Days - Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
- Hours/Day - 7.5
- Time Zone - CST
- Shifts - Shift 1
- Start Time - 8:00 AM
- End Time - 4:30 PM
- Active - Yes
Numbers & Facts
| Location | Nashvle, TN |
| Salary | $25 |
Skills
Apple iPadunmatched
Call Centersunmatched
Call Volumeunmatched
Cisco Network Systemsunmatched
Customer Support/Serviceunmatched
Data Recoveryunmatched
Identify Issuesunmatched
Lift/Move 50 Poundsunmatched
Microsoft Active Directoryunmatched
Microsoft Remote Desktop Services (fka Terminal Services)unmatched
Print Serverunmatched
Printersunmatched
ServiceNowunmatched
VPN (Virtual Private Network)unmatched
Web Browsersunmatched
WebExunmatched
iOSunmatched
iTunesunmatched
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